Optometry Liaison Specialist

2 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

To provide a specialised, comprehensive and confidential patient centered clinical administration and secretarial service to the Optometry Department in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

To be the central point of contact for the Optometry Team to support the multiple financial pathways in the Optometry and Ophthalmic Imaging Department.

**interviews for this post are due to take place 11th April 2024*

The role involves managing clinical and private patient income, and graduate optometrist training. Responsibilities include overseeing clinical contact lens orders, HES voucher processes, and sensory support appointments coordination. The position handles telephone queries, typing clinical letters, processing HR documents, expenses, and invoicing for DVLA and Farnsworth tests. The role also involves maintaining communication networks, managing mail, arranging meetings, and regularly reviewing administrative systems for efficiency.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Ordering of clinical contact lenses through external companies. Processing of relevant paperwork attribute to the order and facilitation of internal checking processes. Ensures delivery of lenses to patients and any associated appointments. Maintains databases for ordering and invoicing. Liaison with Finance/Procurement to ensure payment of invoices in a timely manner

HES Vouchers - central point for spectacle voucher reclamation, auditing and invoicing of payments to community optometrist. This is in liaison with the Finance department

Responsible for the co-ordination of Sensory Support appointments in conjunction with the Sensory Support Team at Cannon Park and talking to parents offering information and re-assurance.

Deal with extensive, often complex telephone queries with sensitivity in a highly interruptive environment with regard to all services provided in Optometry without recourse to the Optometrist unless absolutely necessary. Prioritise urgency.

Shared responsibility for typing of clinical letters, produced by the Optometrists.

Responsible for processing of all HR documents for staff members and also travel expenses, and overtime initiative forms, Trust Fund forms.

Deals with preparation and sending of invoices with regard to DVLA eye tests and Farnsworth tests for prospective fire-fighters. Ensures that payment is received.

Develops and maintains effective communication networks at all levels across the organisation, - to facilitate the effective function of the Department. Re-directs and co-ordinates tasks delegated to the members of the department on behalf of the Head Optometrist/Deputy.

For further details of the role please see the attached job description.

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