Failsafe Officers

The Failsafe Officer (FO) will support the Ophthalmology service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway.

Oversee the day to day management plans for patients through liaison with clinicians for:
Investigations

Treatment plan

Review and assessments

Ongoing treatment

To ensure all patient events are appropriately recorded, accurately and timely on the Patient Administration system (PAS).

To maintain an accurate tracking system and monitor compliance with defined treatment timelines for all patients.

To liaise with clinicians, service managers, waiting list staff and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance.

To work with the Lead Clinician and Ophthalmology Access Manager on service demands and available capacity, implementing any changes required to maintain a fully compliant service.

To provide regular reports on patient pathways and tracking compliance to Trust clinicians, managers and PCT representatives.

The post holder must be able to prioritise their workload and have the ability to work autonomously and often under pressure.

Co-ordination of the patient clinical pathway for individual patients

Maintenance of patient tracking system to monitor and ensure full compliance of patient pathway and treatments within defined guidelines

Close liaison with clinicians, service managers, ophthalmic nurses, medical secretaries and appointment staff to plan and undertake new patient clinics and assessments, within defined timelines for individual patients

Ensure the data integrity of the PAS system is maintained through reconciliation and validation of patient event data held on other systems

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Liaison with clinicians and Ophthalmology Access Manager on service demands and available capacity, taking account of planned leave absences to maintain fully compliant service delivery

Liaison with Trust support service departments to ensure effective delivery of the Ophthalmology service, including outpatient departments, medical records and EME department

Support the Lead Clinician and Ophthalmology Access Manager in the development of the service information systems and requirements to include pathway documentation, patient information and IT database development

Liaison with EMIS Care/Medical Imaging to co-ordinate service reporting and general information, including specific patient enquiries, service complaints and audit requirement

Support the Lead Clinician, in liaison with booking offices and theatre departments, to ensure treatment sessions are effectively booked and planned improvements in productivity are attained

Provide day to day support to the Ophthalmology Access Manager in project management of service developments across the various service sites

Arrange meetings as and when required and take minutes.

For further details of the role please see the attached job description.