Workplace Experience Coordniator

2 months ago

London, United Kingdom CBW Staffing Solutions Full time
Workplace Experience Coordinator - FM service provider - Waterloo, London - £20 per hour 

Are you an experienced Workplace Coordinator looking for a new challenge?
Do you have experience within facilities management?
If so please read on...

CBW are currently recruiting for a Workplace Experience Coordinator looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.
 
Hours of Work:
  • Monday to Friday
  • 8am to 5pm
Key Duties:
  • Schedule reactive and help desk call outs.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Supervise and manage day to day Helpdesk activities
  • Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
  • Monitor call activity and produce call volume reports
  • To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
  • Compile and enter data into the monthly client report and submit before the monthly deadline.
  • Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.  
  • To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements:
  • Demonstrate previous experience in a similar role
  • Proven strong administration skills
  • Experience of administering multiple activities within the day
  • Willingness to thrive in a fast-moving real-time environment
  • Dedication to complete tasks
  • Able to prioritise work to deadlines
  • Desire to take ownership of a problem and find the solution
  • Ability to communicate effectively
  • Customer focused approach
  • Desire to understand how the service delivery model works
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel
  • A team player
  • Good organisational skills
  • IT proficient
  • FM experience
Please send your CV to Brooke at CBW Staffing Solutions for more information.

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