Receptionist

Dakota Hotel based in South Queensferry are seeking a genuine people person with strong administration skills for the role of Receptionist.  

CONTRACT AND PAY RATE 

The gross annual
salary is £24,500.

The role carries a permanent contract of a minimum of 40 hours per week
and typical shifts will be working any 5 days out of 7, this will include working reagular weekends. 

PRIMARY ROLE RESPONSIBILITIES 

·       To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. 

·       Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. 

·       To have a comprehensive knowledge of the Front Office computer systems. 

·       Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. 

·       Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms. 

BENEFITS  

In addition to being part of a culture infused with positivity and
opportunity for ongoing development, tangible benefits you could enjoy when you
join our team include: 

• 
  
• 40 per cent off stays at
  any Dakota  
  
• 25 per cent off drinks and
  dining at any Dakota 
  
• Access to our Employee
  Assistance Program which includes  
  
  - free private mental health support and counselling sessions 
  
  - video GP consultations and private prescription services 
  
  - access to daily rewards to be cashed out for shopping vouchers 
  
• Access to discounted gift
  card platform 
  
• Support from our inhouse
  Mental Health Champions 
  
• Additional holiday day on
  the first anniversary of your employment. 
  
• Family-friendly flexible
  working options  
  
• Meals on duty and
  uniforming 
  
• £200 bonus to recommend a
  friend to join our team  
  
• £10 bonus every time you
  are mentioned on Trip Advisor  
  
• Free bi-annual eye testing
  for users of display screen equipment 
  
• Accredited, certified
  compliance training given on employment such as in Food Hygiene, Alcohol
  Responsibility, Data Protection, and Health & Safety 
  
• Access to a suite of
  external, certified resources via our Learning Management System 
  
• Supportive continuous
  professional development culture with an annual appraisal and objectives,
  or a Personal Development Plan.
  
• Opportunities to undertake
  both internal and external training courses, including potential for
  in-house Apprenticeships.
  
  Full terms on our benefits can be found in our Handbook. 
  

ABOUT DAKOTA HOTELS 

Dakota is a growing UK-based lifestyle brand, known for our stylish
hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story
started with two boutique hotels on the outskirts of Edinburgh, in South
Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city
centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming
in 2025 and more in our pipeline. 

Dakota is synonymous for delivering attentive and genuine guest service.
We attract hard-working individuals who are passionate about working to the
highest standards and have been voted within The Caterer’s Top 15 Best
Employers in Hospitality for the last five years in a row. We were also
featured within the Top 10 employers in the 2024 Sunday Times Best Places to
Work in the UK, as well as being awarded the Spotlight Award for Best Places to
Work for LGBTQIA+ employees.  

As recent winners of The Cateys ‘People Team of the Year’, we have
award-winning internal training programmes within Dakota Academy fostering
continuous development and ongoing training. As a result, over 75% of our
leaders have been promoted internally and, for four consecutive years, a member
of our team has won a prestigious Acorn Award awarded by The Caterer to
the ‘Top 30 under 30’ in the industry, demonstrating our success in
developing talent. 

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle 

Our location,
Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easily accessible by
train (15min walk from Dalmeny Train Station) and bus (frequent stops at
Ferrymuir Retail Park).

We also offer
complimentary parking for both employees and guests.  We at Dakota Edinburgh are a 130-bedroom
boutique hotel with a destination cocktail Bar and brasserie-style Grill, as
well as three events spaces.

APPLICANT REQUIREMENTS 

The successful applicant will have/be: 

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.  
• A strong administrator with the ability to prioritise and work at pace.  
• Experience working in 4* and 5* hotels are strongly preferred  
• Great communicator and a genuine people person 
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times 
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given. 

• 
  
• Be able to be physically
  active in your role, standing for much of your shift and working at
  pace.  
  
• An enthusiastic individual
  who will promote our culture of positivity.  
  
• Be task oriented with a
  great pride for the work they do and attention to detail. 
  
• Flexible with shift
  patterns and available around the needs of our business.  
  
• Successful candidates must
  demonstrate having researched our brand and a genuine desire to be part of
  our team.  
  

APPLY 

Please send us your up to date CV.  

Visit our Careers page to
learn about current opportunities and find your #DreamRolesAtDakota – we’d love
to hear from you 

 For more information on our luxury hotel, please visit our:

• 
  
• Website
  
• Dakota Hotels Instagram or Dakota Edinburgh Instagram
  
• Trip Advisor
  
• Facebook page