Receptionist

4 weeks ago

Queensferry, Edinburgh, United Kingdom Dakota Edinburgh Full time
About Dakota Edinburgh

Dakota Edinburgh is a luxury hotel located in South Queensferry, offering a unique blend of style, comfort, and exceptional service. As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Job Summary

We are seeking a highly motivated and organized Receptionist to join our team. As a key member of our front desk team, you will be responsible for managing guest arrivals and departures, handling room assignments, and providing exceptional customer service. You will also be responsible for maintaining the front desk area, including answering phones, responding to emails, and performing administrative tasks.

Key Responsibilities
  • Manage guest arrivals and departures, including checking in and out guests, handling room assignments, and providing directions to hotel facilities
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner
  • Maintain the front desk area, including answering phones, responding to emails, and performing administrative tasks
  • Work collaboratively with other hotel departments to ensure seamless guest experiences
  • Perform other duties as assigned by management
Requirements
  • Minimum of 2 years of experience in a hospitality setting, preferably in a hotel environment
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Basic computer skills, including proficiency in property management systems
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer

Dakota Edinburgh offers a competitive salary and benefits package, including a comprehensive training program, opportunities for career advancement, and a fun and dynamic work environment. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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