Current jobs related to Complaint Handler - Glasgow - Huntswood CTC Limited

  • Complaints Handler

    3 months ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Complaints Handlers to join a global digital business services company in Glasgow. This position will require you to investigate, manage and find the resolution of a customer's complaint as well as to ensure it is in line with the Financial Conduct Authority process. This role is full-time and the salary is £25,000 per...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom MB Group Full time

    Fantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Are you a skilled communicator with a passion for resolving customer issues? - Do you thrive in a fast-paced environment and possess exceptional problem-solving skills? If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler. As a Complaints Handler, you will play a vital role in maintaining high standards by...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    **Customer Complaint Handler - Glasgow£15.74 per hour / 35hr Week - 3month Temp (Ongoing)** **Are you an experienced complaint handler with a financial services or health insurance background?** **Do you have experience providing excellent customer service to a varied customer base daily?** **Are you a natural problem solver and keen to assist...

  • Complaint Handler

    4 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    Job Title: Complaint Handler **Salary**: £25,000 Location: Glasgow Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to provide a flexible...

  • Complaint Handler

    5 months ago

    Glasgow, United Kingdom Meraki Full time

    Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow. Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service. Key duties will include; - Gathering and presenting evidence to ensure a fair...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight are looking to recruit a Complaint Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. Hybrid working is available after training has been completed. You will be required to resolve complaints in line with company policies and procedures whilst providing excellent customer service. Duties &...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson knight is looking for a Complaints Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. The purpose of this role is to ensure any complaints are managed and resolved inline with procedures. You will be responsible for providing a high standard of customer service. Duties & Responsibilities; - You will...

  • Complaint Handler

    4 weeks ago

    Glasgow, United Kingdom Meraki Talent Limited Full time

    Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow.  Applicants must speak Italian or Dutch at a fluent business level.Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service.Key duties will...

  • Complaints Handler

    1 month ago

    GLASGOW, United Kingdom OPTICAL EXPRESS Full time

    Job Title: Complaints Handler - Clinical Services Location: Glasgow City Centre Hours: 40 hours per week, office based Competitive salary & benefits At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom AXA UK Full time

    **Are you an excellent communicator with a passion for building relationships?** **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title: Complaints Handler** **Company**: AXA Retail **Location**: Bolton **Contract Type**: Full time, 37.5...

  • Complaints Resolution Handler

    4 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    _**Complaint Handler**_ - **Salary - £25,000**_ - **Location - Glasgow - Finnieston **_ Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to...

  • Complaints Resolution Handler

    4 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    _**Complaint Handler**_ - **Salary - £25,000**_ - **Location - Glasgow - Finnieston **_ Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom Aviva Full time

    Complaints Handler - Salary £21,700 to £25,500 Are you someone who thrives in resolving complex customer issues? Do you have a natural curiosity and enjoy investigating cases to provide fair and timely resolutions? If so, we have an exciting opportunity for you to join our newly created Complaints Centre of Excellence at Aviva. A bit about the...

  • Complaints Handler

    3 months ago

    Glasgow, United Kingdom Teleperformance Full time

    Overview: **Job Title**: Financial Services Complaints Handler **(Glasgow Based)** **Location**: Glasgow UK - **(Office Based)** **Travel Required**: No **Department**:Customer Resolutions **Management Responsibility for**:N/A **Reports to**: Customer Resolutions Manager **Contract Type**: Full time/40 hours per week currently Mon -...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom AXA UK Full time

    **About the role**: We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow or Haverhill office. Working within our Commercial Insurance Department, you'll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see...

  • Complaints Handler

    3 weeks ago

    Glasgow, United Kingdom Teleperformance Full time

    Job Title: Financial Services Complaints HandlerDepartment: Customer ResolutionsManagement Responsibility for: N/ATravel Required: NoReports to: Customer Resolutions ManagerLocation: Glasgow UK – (Office Based)Contract Type: Full time/40 hours per week currently Mon - FriSalary: £27,00.00Job Summary / Overview Are you ready for your new challenge?We are...

  • Complaints Handler

    2 weeks ago

    Glasgow, United Kingdom Teleperformance Full time

    Job Title: Financial Services Complaints HandlerDepartment: Customer ResolutionsManagement Responsibility for: N/ATravel Required: NoReports to: Customer Resolutions ManagerLocation: Glasgow UK – (Office Based)Contract Type: Full time/40 hours per week currently Mon - FriSalary: £27,000 Per AnnumJob Summary / Overview Are you ready for your new...

  • Complaints Handler

    4 months ago

    Glasgow, United Kingdom Diligenta Full time

    **The Opportunity** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or satisfied. Due...

  • Complaints Handler

    3 months ago

    Glasgow, United Kingdom AXA Full time

    Description We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office. Working within Commercial Insurance, you’ll be managing complaints through to a fair outcome that’s right for both our customers and our business. Building strong relationships is key to our success and you’ll be...

Complaint Handler

4 months ago

Glasgow, United Kingdom Huntswood CTC Limited Full time

We are seeking a dedicated and empathetic Complaints Handler to join our existing team. The ideal candidate will be passionate about delivering excellent customer service and resolving customer complaints in a timely manner. This role will require strong communication skills (Verbally & Written), problem solving abilities and a customer-centric approach.

Start Date: 22nd July 2024

Salary: £25,594 OTE (£12ph + Performance Bonus)

Location: Hybrid (Glasgow City Centre Location 3 days a week /Remote 2 days a week)

Please note Training will be full time in Site for the first 2 weeks.

Working hours: 37.5 hours per week, 5 days per week. Monday-Friday 9am - 5pm - No Weekends

Job Responsibilities:

Independent workload management - you will be responsible for allocating existing complaints into your work queue and updating systems accordingly Reviewing each complaint individually and completing investigations to fully understand the issue and follow up with next steps Outbound calls to our customers regarding their existing complaint to discuss findings and come to a resolution Complaint Letter writing with the aid of templates Full complaint ownership including determining outcomes in line with company policy Day may be split across telephony and admin dependent on workload/customer preference Achieve and exceed Quality, Productivity & Customer Satisfaction

What we offer our Complaints Handlers:

Comprehensive Training Quarterly Service Bonus Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Free Tea, Coffee & Hot Chocolate on site Monthly Team Building activities. Access to an online Well-being centre that has a variety of tools to nurture your overall health. Refer a friend scheme (earn £1000 for each person you refer). Mentorship program to grow and develop within the company.

Role Requirements:

Customer Service/Complaints Experience ideally within Utilities. Experience resolving customer complaints. Contact Centre/BPO experience. Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word Strong numeracy and written communication skills

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is aleading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.