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Customer Service Advisor

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Slough, United Kingdom Arvato Full time

Remote Customer Service Advisor – Fixed Shifts 3pm-Midnight & 5pm-2am on rotation

Start Date: 9th September

Full availability required to attend paid daytime training Monday-Friday 9th -27th September 

Salary: £23,756

ArvatoConnect is a customer experience and business optimisation partner for organisations that are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.

We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and confidently embrace the future.

Future shapers. Experience makers.

ArvatoConnect is seeking Customer Service Advisors to represent an international retailer whose global success has been driven due to its creativity and close links to its customers. This fashion retailer prides itself on its creative approach to retail and offers an innovative and excellent training package to prepare successful candidates for a successful career with us.

The successful candidates willwork 40 hours per week, over 5 days, between Monday-Saturday completing both 3pm-Midnight shifts and 5pm-2am shifts - fixed shifts cannot be accommodated at present.

Key Responsibilities and Accountabilities

To work as part of a team delivering a first-class, professional telephone inbound and outbound service to support and delight our client’s customers. Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against Maintain an excellent knowledge of our client’s portfolio of products to understand customer needs. Responsible for skilfully retaining customers through positive customer relationship building. Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence.

Knowledge, Skills & Qualifications  

You can demonstrate that you can meet the criteria detailed in the job description (attached) You'll have experience interacting with customers via telephone, Email, or webchats You can work independently and as part of a team You will feel comfortable and may have experience in providing technical support and guidance. IT literate, strong keyboard skills, and comfortable in using a wide range of commercial software packages, for example, Microsoft Office 

In return, we’ll offer you:   

31 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off Excellent on-the-job training and ongoing core skills development Life assurance and access to a company pension scheme (after the qualifying period)  Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less An employee assistance program to ensure your wellbeing Monthly employee-voted awards to recognize your achievements

Still like what you see? If want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today

You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks  You will need a quiet and comfortable ergonomic workstation when working remotely  Full availability during three week training period required. You are based in the UK Diversity & Inclusion Statement

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.