Customer Service Advisor

7 months ago

Slough, United Kingdom Arvato Ltd Full time

**Hybrid Customer Service Advisor Roles Commencing 3rd June (Availability required 3rd-21st June for training)**

**Salary: £**23,795.20** + increased rate after midnight**

**Location: Datchet SL3 9LL/Remote**

**Varied Shift Patterns Monday-Saturday**

Are you passionate about creating positive experiences for customers and shaping your own future at the same time? Does it make you proud to provide excellent customer service and help people from all walks of life? Do you want the opportunity to innovate and play your part (big or small) to contribute to the bigger picture?

More importantly, would you like to be part of a fast-moving business that’s a leader in its field and offers a fun, diverse and supportive environment, and fantastic perks? Then look no further, join us at ArvatoConnect, a place where you’ll be encouraged to be 100% you every day, as a Customer Service Advisor.

We're a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies - and ultimately grow and confidently embrace the future.

We’re shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.

You’ll be keen to know, we’re growing all the time - and we recognise that this wouldn’t be possible without our people.

To succeed, you’ll need a proven background in engaging and delighting customers within a service-focused environment. You’ll also need lots of initiative too, but equally enjoy being part of a highly skilled team. Proud of your brilliant interpersonal skills, you’re also happy to quickly develop a broad knowledge of your client’s products and services. Crucially, you know how to ask the right questions to find and deliver the right solution, every time.

This role is not just a ‘job,’ it’s the start of a journey to develop a career in customer service, so if you have reviewed the attached job description and feel this is the opportunity you’re looking for, we want to hear from you

In return, we’ll offer you:

- 31 days Annual Leave (includes 8 public/bank holidays) increasing to 33 days (includes 8 public/bank holidays) on completion of 12 months’ service
- Excellent on the job training and on-going core skills development
- Life assurance and access to a company pension scheme (after qualifying period)
- Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
- An employee assistance programme to ensure your wellbeing
- Monthly employee-voted awards to recognise your achievements
- Weekday 8am-5pm 2-3 days a week office based, remaining days remote
- Weekday 9am-6pm 2-3 days a week office based, remaining days remote
- Weekday 10am-7pm 2-3 days a week office based, remaining days remote
- Weekday 12-9pm Remote
- Weekday 3pm - Midnight Remote
- Weekday 5pm - 2am Remote
- Saturday Shifts Remote

**Full flexibility required - fixed shifts cannot be accommodated at present**
- You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks
- You will need a quiet and comfortable ergonomic workstation when working remotely
- Full availability during four week training period required.
- You are based in the UK
- You can demonstrate that you can meet the criteria detailed in the job description (attached)

Diversity & Inclusion Statement
**It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

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