Customer Service Advisor

6 months ago

Slough, United Kingdom Arvato Ltd Full time

**Customer Service Advisor**
**40 hours per week, shift pattern detailed below - £26,759**
**Location: Datchet SL3 9LL/ Hybrid**

**Fixed Start Date 26th **February**

**Roles will be office based (SL3 9LL) for the first 4 weeks of training then a hybrid working pattern depending on performance and knowledge.**

**Training will be Monday
- Friday 9am-6pm from 26th February - 22nd March and full availability to attend is a must so we can set you up to thrive**

**What You’ll Be Doing**

Helping and delighting our customers with your engaging, empathetic and amazing customer service skills; you’ll provide exceptional telephone support in a challenging, busy, and rewarding financial services team for our client who is a global leader in the automotive industry.

**What You’ll Need**

Previous experience in a busy, customer focused dynamic role, you are comfortable navigating multiple systems, handling varied queries and priorities in a fast-paced environment.

With a genuine enjoyment for talking and helping people you are passionate about providing consistent positive outcomes and interactions to everyone who has the pleasure of speaking to you

Dealing with a diverse client base you will be capable of responding to and assisting with financial queries and requests, able to identify and competently act on constructive feedback and, where needed, sensitively facilitate concerns and complaints while adhering to strict guidelines and procedures.

If you are up for a new challenge, have an unwavering desire to succeed and deliver an unrivalled service knowing each customer interaction is an opportunity to enhance brand loyalty, engagement, and customer experience you need to apply

**What’s In It For You**
- 28 days paid leave (25 days + 3 BH's) with options to purchase more
- Many corporate benefits including pension, life assurance, access to multiple free support services including a 24/7 online GP, mental health professionals and financial/ legal advisors as well as rewards and discounts.
- An on-going training and development programme designed to help you achieve your full potential whilst gaining valuable experience and knowledge of the Financial Services Sector and its regulations.
- This account has exclusive career opportunities for those who excel.
- Wellbeing, charity, and fundraising events including extra days leave to recoup time spent fundraising or volunteering.

**Key Criteria**
- You will be required to provide specific documentation in a timely manner to satisfy UK Remote Right To Work checks prior to joining.
- Full attendance is required on site during the first 4 weeks of training to ensure you are set up for success in your new role, hybrid options once training complete.

**Hours**
- Weeks 1, 2 and 3 9am
- 6pm.
- Week 4 Monday 9am-8pm, Tuesday 10am-8pm, 2 x days of 10.30am-8pm, Sat 9am-1pm + one day off in the week

If you are proud, passionate, and pioneering and ready for a new challenge with a company who will encourage you to be 100% you every day and a team that will support you every step of the way, we want to hear from you ASAP

Diversity & Inclusion Statement
**It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

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