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Healthcare Administrator

2 months ago


Ipswich, United Kingdom New Medical Systems Ltd Full time

Job summary

We are looking for a new Healthcare Administrator to join our Ipswich and Bury St Edmunds sites. This will be 40 hours over 5 days per week, including weekends on a rota basis.

Main duties of the job

As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.

About us

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.

Job description

Job responsibilities

We are looking for a new Healthcare Administrator to join our Ipswich and Bury St Edmunds sites. This will be 40 hours over 5 days per week, including weekends on a rota basis.

As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

Person Specification

Experience

Essential

Well provide training so experience isnt always needed, but the following things will be advantageous: Previous experience in a customer or patient facing role Experience in a busy administrative role A competent user of all Office 365 programmes Tech savvy and comfortable working on new systems patient record systems A good phone manner An excellent grasp of the English language both verbally and in written format A good team player happy to jump in and support others when required