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Customer Service

3 months ago

Burton upon Trent, United Kingdom Pertemps Bond Full time
Customer Service & Sales Support
Monday to Friday
9am-5pm
£25k-£28k per annum
 
Pertemps are recruiting for a customer service & sales support for a global manufacturer.

Are you detail-orientated and empathetic?
 
Responsibilities:
  • Reply to various customers’ requests through emails or by phone.
  • Order processing, sending PO confirmation, delivery lead time, communication, and proposal of alternative items in case of BO, follow up order deliveries.
  • Daily invoices control conformity of prices, properly sent to customers.
  • Issue customer credits.
  • Overdue follow up: issue and send account statements, payment follow-up.
  • ERP system maintenance.
  • Quality complaints follow up.
  • Monitor product recall.
  • Archiving of customer service documentation for audits purposes.
  • Tenders support in collaboration with the tender & pricing manager – provide documents, preparation of samples and organisation of shipment.
 
Skills and qualifications:
  • Meticulous and detail orientated.
  • Good understanding of IT systems, Excellent user skills.
  • Empathetic, patient, and clear communication skills.
  • Accountable and takes responsibility.
  • Customer service experience from the MD industry.
  • English proficiency.
  • Strong customer service focused mentality.
  • Excellent communication skills.
 
If you’re an experienced customer service advisor with great communication skills and knowledge in the manufacturing industry, then apply now