Customer Service Representative

1 month ago


Burton upon Trent, Staffordshire, United Kingdom Pertemps Bond Full time
Pertemps Bond: Customer Service & Sales Support Opportunity

We are seeking a detail-oriented and empathetic individual to join our team as a Customer Service & Sales Support Specialist for a global manufacturer.

Key Responsibilities:

  • Respond to customer inquiries via email or phone, providing timely and accurate solutions.
  • Process orders, manage delivery lead times, and communicate with customers regarding product availability and pricing.
  • Monitor and control daily invoices, ensuring accurate pricing and timely delivery.
  • Issue customer credits and follow up on overdue payments.
  • Maintain the ERP system, ensuring seamless customer service operations.
  • Investigate and resolve quality complaints, and monitor product recalls.
  • Archive customer service documentation for audit purposes.
  • Support tenders and pricing initiatives, collaborating with the tender and pricing manager.

Requirements:

  • Meticulous attention to detail and excellent IT skills.
  • Strong communication and interpersonal skills, with a customer-centric approach.
  • Accountability and a proactive attitude.
  • Experience in customer service, preferably in the manufacturing industry.
  • English proficiency and a strong customer service focus.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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