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Customer Account Coordinator

4 months ago

Cwmbran, United Kingdom Safran Seats Full time

Job Description

International key player in the Aviation Industry
World's leading suppliers of seating for passengers

About Our Client

Safran Seats are an international key player in passenger and technical aircraft seats. With over one million seats equipping the fleets of the major airlines (including AirBus and Boeing) Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.

Job Description

The account coordinator serves as the primary escalation point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. They are also responsible for communicating customer requirements to all internal customers as necessary. This includes purchasing, engineering and manufacturing, in accordance with company policies and procedures.As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (ZOTD) of the company, ensuring the highest levels of customer satisfaction are maintained.

A successful Customer Service Coordinator should have:

Exceptional written and verbal communication skills.
Strong organisational and multitasking abilities.
A proactive approach and a strong customer service ethic.
Proficiency in Microsoft Office Suite and CRM systems.
Experience in the industrial manufacturing industry.

What's on Offer:

A fulfilling role in a leading industrial manufacturing company.
A vibrant, professional work environment in Cwmbran.
An opportunity to expand your skills in customer service and manufacturing.

We encourage all candidates who meet the above criteria to apply for this exciting opportunity in Cwmbran.

Specificity of the job

Onsite