Customer Account Liaison

1 month ago

Cwmbran, Torfaen County Borough, United Kingdom Safran Seats Full time

About the Role

Safran Seats is seeking a highly skilled and motivated Customer Account Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our airline customers.

Key Responsibilities

  • Handle customer requests for quotation, providing formal quotations with stock availability and lead times.
  • Load customer sales orders onto BaaN and M3, ensuring accurate customer details are recorded.
  • Manage AOG activity, obtaining lead times and Stores support for 24-hour targeted TAT.
  • Maintain departmental KPIs and liaise with the Spares team to establish progress on Spares requirements.
  • Liaise with Engineering and Programme Management to obtain and develop customer and product knowledge.
  • Maintain strong customer communication, including issuance of open order books and order status updates.
  • Handle customer complaints, including RMA management and resolving to completion.
  • Maintain records on database of all order entry for audit purposes.

About Us

Safran Seats is a leading manufacturer of First and Business Class seating and technology. We pride ourselves on innovation, customization, quality, and industrial design. Our team is built to give Safran Seats an end-to-end capability in-house in the UK.

What We Offer

  • 25 days holiday + UK Bank Holidays
  • Benefits Programme, including cycle to work, technology savings, and retail discounts
  • Career Progression opportunities, including company sponsorship and further training courses
  • Family-friendly policies, including maternity, paternity, and shared parental leave

Requirements

  • Proficient in the operation of office computers
  • Advanced level knowledge of Microsoft Office software products
  • Ability to efficiently perform multiple tasks simultaneously
  • Excellent communication and interpersonal skills

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