Customer Account Liaison

4 weeks ago

Cwmbran, Torfaen County Borough, United Kingdom Safran Seats Full time

About the Role

Safran Seats is seeking a highly skilled and motivated Customer Account Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our airline customers.

Key Responsibilities

  • Handle customer requests for quotation, providing formal quotations with stock availability and lead times.
  • Load customer sales orders onto BaaN and M3, ensuring accurate customer details are recorded.
  • Manage AOG activity, obtaining lead times and Stores support for 24-hour targeted TAT.
  • Maintain departmental KPIs and liaise with the Spares team to establish progress on Spares requirements.
  • Liaise with Engineering and Programme Management to obtain and develop customer and product knowledge.
  • Maintain strong customer communication, including issuance of open order books and order status updates.
  • Handle customer complaints, including RMA management and resolving to completion.
  • Maintain records on database of all order entry for audit purposes.

About Us

Safran Seats is a leading designer and manufacturer of First and Business Class seating and technology. We pride ourselves on innovation, customization, quality, and industrial design. Our team is built to give Safran Seats an end-to-end capability in-house in the UK.

What We Offer

  • 25 days holiday + UK Bank Holidays
  • Benefits Programme, including cycle to work, technology savings, and retail discounts
  • Career Progression opportunities, including company sponsorship and further training courses
  • Family-friendly policies, including maternity, paternity, and shared parental leave

Join Our Team

We want Safran Seats to be a workplace where everyone feels valued, can be themselves, and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through staff networks.

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