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Customer Service Coordinator
1 month ago
About the Role
We are seeking a highly skilled and motivated Customer Account Coordinator to join our team at Safran Seats. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our airline customers.
Key Responsibilities
- Handle customer requests for quotation, providing formal quotations with stock availability and lead times.
- Load customer sales orders onto BaaN and M3, ensuring accurate customer details are recorded.
- Manage AOG activity, obtaining lead times and Stores support for 24-hour targeted TAT.
- Maintain departmental KPIs and liaise with the Spares team to establish progress on Spares requirements.
- Liaise with Engineering and Programme Management to obtain and develop customer and product knowledge.
- Maintain strong customer communication, including issuance of open order books and order status updates.
- Handle customer complaints, including RMA management and resolving to completion.
- Maintain records on database of all order entry for audit purposes.
About Us
Safran Seats is a leading manufacturer of First and Business Class seating and technology. We pride ourselves on innovation, customization, quality, and industrial design. Our team is built to give Safran Seats an end-to-end capability in-house in the UK.
What We Offer
- 25 days holiday + UK Bank Holidays
- Benefits Programme, including cycle to work, technology savings, and retail discounts
- Career Progression opportunities, including company sponsorship and further training courses
- Family-friendly policies, including maternity, paternity, and shared parental leave
Requirements
- Proficient in the operation of office computers
- Advanced level knowledge of Microsoft Office software products
- Ability to efficiently perform multiple tasks simultaneously
- Excellent communication and interpersonal skills
Language
English (en-US)
