Customer Service Co-Ordinator
3 months ago
At Places for People, we hire People, not numbers So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you
More about your role
As our Customer Service Co-Ordinator you will support our customers throughout their end-to-end journey using a variety of different communication channels including email, telephone and webchat. You will investigate the customers issues and escalate any complaints to ensure we are providing the best possible outcome for them.
For more information, please download our job profile available on our website.
More about you
ore about you
To be successful for this role you will have excellent customer service skills with a strong customer focused approach and an ability to keep customers engaged, with experience in escalating customer complaints and taking control of challenging situations whilst remaining calm and professional. A knowledge of the new build/construction Industry and/or dealing with aftercare/new build warranty defects would be an advantage.
You will have excellent written and verbal communication skills and use these skills to build relationships with customers of all different backgrounds. This is a hybrid based role with two days in an office and 3 days working from home. Offices will be Preston Office (Monday) Leeds Office (Thursday).
For this role Administration experience is essential. A driving licence with your own car will also be preferred as visits to new build development sites is a part of this role. Essential Car User Allowance included.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package – 35 days annual leave with the option to buy or sell leave (including bank holidays) Cashback plan for healthcare costs – up to £500 saving per year A bonus scheme for all colleagues at 5% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more.-
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