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Admin Team Leader

3 months ago

Dudley, United Kingdom Rentokil Initial Full time

Rentokil Initial

Initial Washrooms Admin Team Leader

Dudley

Permanent - Full time (8.30am - 5pm Monday - Friday)

Salary starting from £31,937 depending on experience & monthly bonus

Ready to Make a Move? Let Us Help - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management

We are currently recruiting for a Washrooms Admin Team Leader to join our established Finance team in Dudley. The main purpose of the role will be the provision of Washrooms Administration support to the branch network.

The Washrooms Admin Team Leader will be responsible for a team of analysts and all associated activities. They will be  responsible for carrying out regular Debt & Disputes Reviews with key stakeholders & colleagues, understanding the processes inside and outside of the FSSC including Dispute Management and Administration, Legal Process and Debt, Cash Allocation Queries, Credit Control processes, Risk Management and MI issues

The day to day responsibilities will include;

  • Support change and new processes for any business areas transitioning into the care of the Shared Service centre
  • Support standardisation while developing alternative approaches for different types of customer 
  • Continue the programme to develop processes and techniques to maximise cash collection and at the same time maintain customer goodwill
  • Identifying and driving process improvements, including design and tracking of key metrics and leading the development of consistent and appropriate reporting
  • Be clear on activities and gaps in each area of responsibility finding relevant solutions and reporting mechanisms to track
  • Business as usual
  • Ensuring focus is maintained in key areas including SLA for Disputes & Debt 
  • To keep abreast of the latest changes in SSC world through contact with external managers at a similar or more senior level
  • Regular and formal performance reviews and 121’s are administered
  • Performance management is carried out and followed through in line with company policy where required
  • Manage team in line with the operational excellence wheel and SSC methodology.
  • Management of a remote team throughout the UK.
  • Stakeholder Engagement & Communications
  • Develop stakeholder management relationships across the business unit developing a professional business partnering affiliation
  • Gain trust & confidence from stakeholders around performance delivery
  • Ensure appropriate & pro-active communication channels are in place
  • Conduct regular reviews with stakeholders

Requirements

  • Previous experience gained in a Shared Service Centre or Credit Control Environment
  • Experience of Onguard and ICABS or similar Credit Management system
  • Ability to work with high degrees of change 
  • Excellent IT skills including Google Docs, Word, Excel, Power Point, and experience of using Microsoft excel formulas
  • Ability to drive and influence internal and external SSC colleagues
  • Credible stakeholder management ability
  • Proactive, responsive and action orientated 
  • Ability to develop relationships with stakeholders at all levels within the RI group
  • Experience of developing process improvements
  • General understanding of all financial disciplines
  • Experience of NAV or similar accounting software
  • Understanding of audit controls
  • Travel will be required throughout the UK with some overnight stays.

Benefits

In return you will join the UK’s Best Business Services Provider as voted for by Management today, along with the fantastic benefits that brings:

  • Competitive basic salary
  • Rentokil rewards scheme (includes cashback and discount on multiple retailers)
  • Relocation package 
  • Support through study (if applicable)
  • Opportunity to contribute to a Private Healthcare scheme 
  • Company Pension

If you've made it this far then click apply We want to hear from you

To find out more about the Rentokil Initial family, please visit www.rentokil-initial.co.uk

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.