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Night Receptionist

1 month ago

Manchester, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

JOB DESCRIPTION:

Location: Manchester City Centre
Position: Full-Time (40 hours/week)
Shift Hours: 10:45 PM - 7:15 AM (5 days per week)
Salary: Competitive, reflecting your skills and experience

King Street Townhouse Hotel is seeking a dedicated hospitality professional with leadership skills and a passion for excellence. As a Night Receptionist, you will oversee night operations, ensuring outstanding service for our guests.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.

PRIMARY ROLE RESPONSIBILITIES

Manage night shift processes and front desk operationsTrain and guide front desk team membersAddress guest inquiries and provide concierge servicesConduct administrative tasks, including night auditsAct as the manager on duty in the absence of senior managementWelcome guests, manage bookings, and allocate roomsHandle phone inquiries, take messages, and respond to requestsEnsure prompt payments and prepare room billsLiaise closely with other departments

BENEFITS:

Exclusive room rates for you and your family20% off dining at our hotel, 50% off at Hale Country Club & SpaDiscounted membership at Hale Country Club & SpaUp to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)In-person or video GP consultations, discounted prescriptions, and physiotherapyIncreasing annual leave with service, plus your birthday offContinuous learning and development opportunities£250 bonus for referring a friendComplimentary meals during shifts and provided uniformsCompliance training in Food Hygiene, Alcohol Responsibility, and more based on your roleAccess to in-house Wellbeing ProgramPension scheme for financial stability

APPLICANT REQUIREMENTS:

The successful applicant will have/be:

Experience in a 5-star luxury hotel as a Night Manager, Reception Supervisor, or Hotel ConciergeProactive, physically active, and able to work at a fast paceEnthusiastic and positive, promoting a welcoming atmosphereDetail-oriented with a commitment to high standardsFlexible with shift patterns, including nights and weekendsDemonstrated enthusiasm for the King Street Townhouse brand

ABOUT THG EXPERIENCE

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.