Customer Relations Manager
2 weeks ago
About The Role:
Gold Care Homes is a well –established national independent residential care homes group for the elderly employing circa 1500 employees across 32 care homes. We are looking for a Customer Relationship Manager to build and preserve trusting relationships with our clients, local authorities, families, and communities. We’ll rely on you to find ways to beat our competition and be the first point of contact for enquirers from the first level of enquiry overseeing conversion, from when they first show an interest in our care homes until their admission into our care and retention of all relationships.
The successful candidate will be able to demonstrate the right balance between displaying strong ethical values and being commercially focused. You should be an excellent communicator, able to work with marketing and communications teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. We would ideally want someone with a strong recruitment/sales background with experience in hitting targets and sense of urgency.
This role is for a 6 - 9 Months Maternity Cover
Responsibilities and Duties including but not limited to:
Proven experience in customer service, client relationships, sales, or recruitment Create and nurture B2B lead sources including key industry stakeholders (Bed finders, key local authority teams etc.) Meet set occupancy and revenue targets. A flexible approach to obstacles and hurdles Previous experience of driving sales and care standards in multiply sites. Ensure all leads have an excellent customer journey, from inception to completion Ensure all client facing staff are trained to meet our high corporate expectations. Understand customer needs and develop plans to address them Building positive relationships with clients, guests and all other contacts Gathering market intelligence and generate new business using creative methods.Involvement in community projects and promotion of the service/ home
Essential duties required to carry out this job.
To have an understanding approach to the care sector, residents, and families Basic knowledge of customer relationship management practices Aptitude for fostering positive relationships. Teamwork and leadership skills to energise and inspire the team to meet their full potential. Customer-oriented mind-set To be KPI focused and driven.Benefits
Salary from £33,000 per annum + Commission + Car Allowance ESAS – Salary Advance Employee Assistance Programme Perkbox Employee of the Month Long term service awards Blue Light Card Professional Development Refer a FriendSafeguarding
· To ensure that the people your service supports are protected from abuse and neglect; to follow the Safeguarding Procedure and, if you witness or suspect abuse, to report it promptly as required by the procedure.
· The duties and requirements in this job description are not exhaustive and amendments and additions may be required in line with future policy changes.
Equal Opportunities
Gold Care Homes is an Organisation which consistently and positively celebrates differences that we have as people, in its policy and training, describes what we can expect of each other in our conduct. In your job, we expect you to make the fair treatment of colleagues and of those whom we serve a priority.
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. We are seeking a proactive CBD Manager to join their team. This role involves managing existing clients, identifying new opportunities, and providing tailored solutions.Our client is looking for an individual who has existing relations in the HORECA and...
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. We are seeking a proactive CBD Manager to join their team. This role involves managing existing clients, identifying new opportunities, and providing tailored solutions.Our client is looking for an individual who has existing relations in the HORECA and...
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. We are seeking a proactive CBD Manager to join their team. This role involves managing existing clients, identifying new opportunities, and providing tailored solutions. Our client is looking for an individual who has existing relations in the HORECA...
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. We are seeking a proactive CBD Manager to join their team. This role involves managing existing clients, identifying new opportunities, and providing tailored solutions. Our client is looking for an individual who has existing relations in the HORECA...
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. We are seeking a proactive CBD Manager to join their team. This role involves managing existing clients, identifying new opportunities, and providing tailored solutions.Our client is looking for an individual who has existing relations in the HORECA and...
-
Customer Business Development Manager
1 week ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. We are seeking a proactive CBD Manager to join their team. This role involves managing existing clients, identifying new opportunities, and providing tailored solutions. Our client is looking for an individual who has existing relations in the HORECA...
-
Customer Success
3 weeks ago
Watford, Hertfordshire, United Kingdom Michael Page (UK) Full timeThe organisation is a leading player in the industrial and manufacturing sector, offering innovative IoT solutions to a global clientele. As the Head of Customer Success, you will play a pivotal role in shaping and executing our sales support and customer engagement strategy. You will develop and lead a team of IoT Sales Support Specialists focused on the...
-
Customer Delivery Manager
2 weeks ago
Hatfield, Hertfordshire, United Kingdom Computacenter (UK) Ltd Full timeLife on the team As a Delivery Manager, you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that...
-
Customer Service Manager
3 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Marble Talent Group Ltd Full timeCustomer Service Manager Location: Hoddesdon, Hertfordshire Working Hours: 9:00 - 17:00 - Monday to Friday Salary: £32,000 The Role: Customer service is at the heart of what we do and therefore we are looking for an individual who can demonstrate a very high standard of customer centricity. Being empathetic is key, especially when customers are having...
-
Customer Business Development Manager
3 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a leading player in the European meat industry. Our client is looking for an individual who has existing relations in the HORECA and wholesale sectors, who will be able to continue to develop their existing relations and bring in new business. Proactively provide bespoke solutions to clients and identify new...
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. Our client is looking for an individual who has existing relations in the HORECA and wholesale sectors, who will be able to continue to develop their existing relations and bring in new business. Proactively provide bespoke solutions to clients and...
-
Customer Business Development Manager
2 weeks ago
Hertfordshire, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele Recruitment has partnered with a European food group, a leading player in their category. Our client is looking for an individual who has existing relations in the HORECA and wholesale sectors, who will be able to continue to develop their existing relations and bring in new business. Proactively provide bespoke solutions to clients and...
-
Customer Services Administrator Highways
6 days ago
Hertfordshire, United Kingdom GCS Recruitment Specialists Ltd Full timeCustomer Service Administrator Working for a national highways contractor within their transport hub Perm Role Dealing with members of the public, stakeholders management and the security services Data entry into shared data base and update the company web portal with incident information. Day to day administration and regular contact with repairs teams...
-
CRM & Customer Data Manager
3 weeks ago
Hertfordshire, United Kingdom Proximity Recruitment Full timeProximity Recruitment are searching for a dynamic CRM & Customer Data Manager (£50,000 + Benefits) for a national, leisure business based in Hertfordshire to manage their CRM & take the data driven strategies to a new level as the firm continues to grow. This role has flexibility to work one day a week from home. Manage all aspects of the Customer Data...
-
CRM & Customer Data Manager
3 weeks ago
Hertfordshire, United Kingdom Proximity Recruitment Full timeProximity Recruitment are searching for a dynamic CRM & Customer Data Manager (£50,000 + Benefits) for a national, leisure business based in Hertfordshire to manage their CRM & take the data driven strategies to a new level as the firm continues to grow. This role has flexibility to work one day a week from home. Manage all aspects of the Customer Data...
-
Customer Training Project Manager
7 days ago
Hertfordshire, United Kingdom The One Group Full timeOur client is a commercial organisation based in Hertfordshire that is looking for a Customer Training Project Manger to join them on a permanent basis. The primary objective of this role is to contribute to strategic programmes (Offset, Joint-Venture, Industrialpartnership) by designing and delivering training courses to their customers. **You will be...
-
CRM & Customer Data Manager
2 weeks ago
Hertfordshire, United Kingdom Proximity Recruitment Full timeProximity Recruitment are searching for a dynamic CRM & Customer Data Manager (£50,000 + Benefits) for a national, leisure business based in Hertfordshire to manage their CRM & take the data driven strategies to a new level as the firm continues to grow. This role has flexibility to work one day a week from home.Responsibilities would include:Manage all...
-
CRM & Customer Data Manager
2 weeks ago
Hertfordshire, United Kingdom Proximity Recruitment Full timeProximity Recruitment are searching for a dynamic CRM & Customer Data Manager (£50,000 + Benefits) for a national, leisure business based in Hertfordshire to manage their CRM & take the data driven strategies to a new level as the firm continues to grow. This role has flexibility to work one day a week from home.Responsibilities would include:Manage all...
-
CRM & Customer Data Manager
3 weeks ago
Hertfordshire, United Kingdom Proximity Recruitment Full timeProximity Recruitment are searching for a dynamic CRM & Customer Data Manager (£50,000 + Benefits) for a national, leisure business based in Hertfordshire to manage their CRM & take the data driven strategies to a new level as the firm continues to grow. This role has flexibility to work one day a week from home. Responsibilities would include: Manage...
-
CRM & Customer Data Manager
3 weeks ago
Hertfordshire, United Kingdom Proximity Recruitment Full timeProximity Recruitment are searching for a dynamic CRM & Customer Data Manager (£50,000 + Benefits) for a national, leisure business based in Hertfordshire to manage their CRM & take the data driven strategies to a new level as the firm continues to grow. This role has flexibility to work one day a week from home.Responsibilities would include:Manage all...
