Customer Success

4 weeks ago


Watford Hertfordshire, United Kingdom Michael Page (UK) Full time

The organisation is a leading player in the industrial and manufacturing sector, offering innovative IoT solutions to a global clientele. As the Head of Customer Success, you will play a pivotal role in shaping and executing our sales support and customer engagement strategy. You will develop and lead a team of IoT Sales Support Specialists focused on the CSL product portfolio, providing best in-class sales support and customer onboarding. Additionally, you will oversee the Business Support team, managing functions such as service provisioning, CMP management and pricing/tariffing, revenue/cost assurance, and commercial data analysis for our estate of 3M+ customer connections.
A successful Head of IoT Customer Success ideally you will:
~ 5+ years of proven experience in customer success, account management, or a related role. Commercially minded with proven ability to analyse/articulate and provide presentations to senior stakeholders.
~ Competitive salary with annual bonus and additional benefits
Generous holiday leave
An inclusive and innovative company culture
We encourage talented individuals looking for a rewarding career in the Industrial / Manufacturing sector to apply.



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