Head of IoT Customer Success

2 weeks ago

Watford Hertfordshire, United Kingdom Michael Page (UK) Full time

About Our Client

The organisation is a leading player in the industrial and manufacturing sector, offering innovative IoT solutions to a global clientele. With a workforce of over 500 individuals, they are committed to improving efficiencies and productivity for their customers.

Job Description

As the Head of Customer Success, you will play a pivotal role in shaping and executing our sales support and customer engagement strategy. You will develop and lead a team of IoT Sales Support Specialists focused on the CSL product portfolio, providing best in-class sales support and customer onboarding. Additionally, you will oversee the Business Support team, managing functions such as service provisioning, CMP management and pricing/tariffing, revenue/cost assurance, and commercial data analysis for our estate of 3M+ customer connections.

The Successful Applicant

A successful Head of IoT Customer Success ideally you will:

  • University education in business and/or equivalent experience.
  • 5+ years of proven experience in customer success, account management, or a related role. Experience of the IoT marketplace would be beneficial.
  • Commercially minded with proven ability to analyse/articulate and provide presentations to senior stakeholders.
  • Ability to thrive in a fast-paced entrepreneurial work environment. Must possess strong communication skills, a strong work ethic, high energy, enthusiasm.
  • Capability to innovate and 'think out of the box' to deliver products and solutions which meet customer requirements.
  • Able to deliver to tight times scales and to quickly identify innovative, pragmatic, and cost-effective solutions to process/product/customer issues.

What's on Offer

  • Competitive salary with annual bonus and additional benefits
  • Generous holiday leave
  • An inclusive and innovative company culture
  • The opportunity to work with a team of experts in the IoT sector

We encourage talented individuals looking for a rewarding career in the Industrial / Manufacturing sector to apply. This is a great opportunity to contribute to a company that is shaping the future of the industry with its innovative IoT solutions. #J-18808-Ljbffr

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