Dental Admin Officer
3 weeks ago
Job summary
We have a vacancy for a part time Administrator to join our team. The successful applicant will be an active and supportive member of the department's administrative and clerical team, and will provide a comprehensive and efficient general administrative and secretarial service to the Consultants, Specialist Nurses and their teams.
They will be the first point of contact for the department and will be responsible for the smooth administration of the service.
Main duties of the job
First point of contact, ensure that all callers and visitors are dealt with promptly, courteously and appropriately
Deal with all incoming and outgoing telephone calls and ensure enquires are dealt with appropriately
Deal with patients and relatives sympathetically regarding outpatient appointments, dates for investigations and/or any other related matters.
Deal with incoming and outgoing mail and correspondence on a daily basis.
Produce general correspondence, clinic letters, result letters, medical statements, complaints statements and miscellaneous reports as required.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Maintain an organised manual and electronic file management system.
Liaise with Medical Records, the Appointments Office and Outpatient Department.
Responsible for updating medical records and the Patient Administration System (PAS) with patients details
Ensure any referrals received into the department are dealt with appropriately.
Ensure investigation results are obtained and available for clinic appointments.
Please see attached job description for more information.
Person Specification
Education and Training
Essential
GCSE standard of general education including English and Maths NVQ Level 3 or equivalent experience RSA or equivalent experience
Desirable
Medical Terminology Qualification (AMSPAR)
Knowledge and Skills
Essential
Excellent standard of literacy and numeracy Good verbal and written communication skills Excellent level of knowledge of a full range of secretarial procedures and skill Excellent computer skills Excellent verbal and written communication skills Fast and accurate typing skills Good inter-personal skills Ability to work on own initiative and under pressure Able to prioritise and organise own workload Able to work autonomously or as part of a team Ability to work under pressure
Desirable
Previous knowledge of NHS systems
Experience
Essential
Previous administration experience Experience of managing and prioritising a busy workload
Desirable
Previous work experience within the NHS Audio typing experience
Personal Attributes
Essential
Flexible attitude to work-
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