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Receptionist UTC/CAU/PTC

4 months ago

Crawley, United Kingdom Sussex Community NHS Foundation Trust Full time

Job summary

The successful candidate will be working Variable hours between 8am - 11:30pm Monday to Sunday on reception in our Urgent Treatment centre, Clinical Assessment Unit along with Planned Treatment Centre to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services.

Main duties of the job

Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team. Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved. Undertakes admin tasks that are assigned. Attends team meetings within the service Formats letters, reports where necessary Carries out photocopying. Ensures incoming or outgoing post is processed promptly

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options Excellent training and development opportunities Research opportunities Cost-effective workplace nurseries in Crawley, Hove and Brighton Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA) Located in stunning Sussex, with easy access to the South Downs and the coast Access to a wide range of benefits and discounts for NHS staff Job description

Job responsibilities

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Further information is available in the attached job description and person specification

Person Specification

Qualifications

Essential

Maths and English GCSE or equivalent

Experience

Essential

Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages Excellent telephone and communication skills

Desirable

Working as part of a team - making a contribution and helping others.

Skills and Knowledge

Essential

Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health. Good written and spoken English

Desirable

Excellent organisational skills

Other

Essential

Ability to work variable hours between 8am-11:30pm Monday - Sunday