Cau/ptc Receptionist

Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.

Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.

Undertakes admin tasks that are assigned.

Attends team meetings within the service

Formats letters, reports where necessary

Carries out photocopying.

Ensures incoming or outgoing post is processed promptly

We encourage and expect all staff to actively promote and adhere to our values in every aspect of their work.

Compassionate care
Caring for people in ways we would want for our loved ones.

Achieving ambitions
For patients and service users, colleagues, our teams and our organisation.

Working together
Forging strong links with our patients, the public and our health and care partners, so we can rise to the challenges we face together.

Delivering excellence
Our patients and partners deserve nothing less.

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Further information is available in the attached job description and person specification