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Sales Administrator
1 month ago
The primary role of the Sales Administrator is to manage our customer contract renewals, creating renewal packs and presenting the renewal information to customers to ensure that they understand the value of the service we offer and renew their contracts with us.
The SA also offers support to the sales and account management team with any account administration and provides customer service, as support to the Account Manager.
This is a key role, keeping the account management and sales teams in flow and streamlining processes.
- Manage and report on the contract renewal process. This equates to approximately 150 contract renewals per annum.
- For every renewal, the customer will require a renewal report and quote, demonstrating training usage rates and ROI.
- Managing renewals is a key part of the business, a successful candidate should be able to think flexibly about each contract; ensuring the prices, discounts and products offered are the right fit for every customer. Most customers will need to be chased up and all Sales Account Managers updated on the progress of their relevant accounts.
- Monitor and log sales process from lead to order.
- Process invoices.
- Hold a monthly sales clinic with the Sales Account Manager to discuss any details within each renewal opportunity.
- Ad hoc support for the sales team; running usage reports, invoicing etc.
- Run monthly KPI reports from CRM.
- Responsible for Me Learning’s Customer Relation Management tool (full training on how to use the system will be given)
- Working with our systems provider when specialist help with CRM is required.
- Once confident, assisting/training AM’s to use CRM and making sure information is logged accordingly
Requirements
Desired / required qualifications- Educated to A Level / equivalent or above
- Some commercial experience
- Ideally worked in an office-based sales support role
- University Graduate
Desired / required skills
- A positive, ‘can do’ attitude.
- Excellent communication skills, both written and verbal.
- A professional approach and manner.
- A high level of attention to detail.
- Excellent listening skills.
- Good level of numeracy.
- Experience in use of Microsoft Office 365
The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway
Benefits
You can expect:
- A great working atmosphere with a culture that feels like family
- Company Bonus Scheme, paid quarterly
- Support for Mental Health & Wellbeing with our 2 assistance programmes
- Yearly eye checks and contribution towards the cost of new glasses
- Access to RewardMe - earn points and redeem them for items or vouchers (such as Amazon)
- Regular team get-togethers, including film club and pub trips
- Spacious office with weekly fruit deliveries and a Nintendo Switch for downtime
- 25 days of annual leave plus Bank Holidays
- Cycle to Work Scheme
- Company Pension
- Support and training to enhance your professional growth in your chosen area
About Me Learning
Our people are at the heart of our business. We know that, without our dedicated Me Learning team, we would be just the same as everyone else. So, what makes us different? We really do care about our people, our products, our customers and our partners and strive to be the very best we can.