Sales Support Coordinator

The Sales Support Coordinator plays a crucial role in overseeing customer contract renewals, preparing renewal documentation, and effectively communicating renewal details to clients to highlight the value of our services and encourage contract renewals.
This position also provides essential assistance to the sales and account management teams with various administrative tasks and enhances customer service as a support to the Account Manager.

This role is vital for maintaining workflow within the account management and sales teams, ensuring streamlined processes.

• Oversee and report on the contract renewal process, managing approximately 150 renewals annually.
• Prepare renewal reports and quotes for each client, showcasing training usage rates and return on investment.
• Effectively manage renewals by considering each contract's unique needs, ensuring appropriate pricing, discounts, and products for every client. Regular follow-ups with customers and updates for Sales Account Managers on account progress are essential.
• Track and document the sales process from initial lead to final order.
• Handle invoice processing.
• Conduct monthly sales meetings with the Sales Account Manager to review details of each renewal opportunity.
• Provide ad hoc support for the sales team, including generating usage reports and invoicing.
• Generate monthly Key Performance Indicator reports from the Customer Relationship Management system.
• Take responsibility for Me Learning's Customer Relationship Management tool, with comprehensive training provided.
• Collaborate with our systems provider for specialized CRM assistance when necessary.
• Once proficient, assist and train Account Managers in utilizing the CRM effectively, ensuring accurate information logging.

Qualifications

• Minimum of A Level or equivalent education.

• Some experience in a commercial environment.
• Preferably, prior experience in an office-based sales support role.
• University degree is advantageous.

• A positive, proactive attitude.
• Exceptional communication skills, both written and verbal.
• A professional demeanor and approach.
• Strong attention to detail.
• Excellent listening abilities.
• Good numerical skills.
• Proficient in Microsoft Office 365.

We value attitude over experience. If you are enthusiastic about this role but feel your current experience does not align perfectly with every aspect of the job description, we encourage you to consider applying.

Benefits

As part of our team, you can expect:

• A welcoming work environment with a family-like culture.
• Participation in a Company Bonus Scheme, paid quarterly.
• Support for mental health and well-being through our assistance programs.
• Annual eye examinations and contributions towards new eyewear.
• Access to RewardMe, allowing you to earn points redeemable for various items or vouchers.
• Regular team events, including film nights and social outings.
• A spacious office with weekly fruit deliveries and recreational options.
• 25 days of annual leave plus public holidays.
• Cycle to Work Scheme.
• Company pension plan.
• Opportunities for professional development and training in your area of interest.

About Me Learning

At Me Learning, our team is the cornerstone of our success. We believe that our commitment to our people, products, customers, and partners sets us apart, and we strive to be the best in our field.