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Receptionist

2 months ago

Northampton, United Kingdom CATS Global Schools Full time

ABOUT BOSWORTH INDEPENDENT SCHOOL
Bosworth Independent School is a relatively small school of approximately 300 students. This enables us to offer a supportive family atmosphere, where students and staff can enjoy their work and thrive as valued people and professionals. Our ethos is one that believes in the importance of the individual and celebrates success regardless of the level. Students come from a wide variety of countries and are motivated and aspirational, mostly aiming for Russell Group and Oxbridge.

OVERVIEW OF THE JOB
To support the School by providing an efficient and courteous reception service. Working in the school’s Reception, you will be answering the phone and directing calls as requested. You will also check and reply to emails, greet visitors, and deal with students’ general enquiries. The role also requires distribution of incoming mail to students or staff, accepting parcels and emailing staff and students to collect.


REPORTS TO
You will be directly responsible to the Executive Assistant to the Headmaster. You will work within the framework and under the general direction of the Headmaster.


MAIN RESPONSIBILITIES OF THE JOB
Receiving telephone calls and directing calls to appropriate staff
Appropriately dealing with reception emails and passing on messages if necessary
Greeting and welcoming all visitors to the School
Issuing ID cards and ensuring the signing of the visitor book
Dealing with enquiries (walk -ins) from the general public and prospective students/parents
Inform the appropriate department of deliveries
Inform the appropriate department of problems
Assisting with student and staff enquiries
Collating student’s taxi information and arranging transfers as requested
Operating standard office equipment, e.g. franking machine and photocopier
Distribution of incoming mail. Franking of outgoing post. Arranging couriers if required
Maintaining the reception area, keeping it neat and presentable at all times
General admin assistance when requested


AS PART OF YOUR WIDER ROLE WITHIN THE SCHOOL, YOU WILL ALSO:
Work as part of the wider team to support other people at busy times
Support the School and its leadership
Continue personal development as agreed
Engage actively in the performance review process
Comply with any reasonable request from the Headmaster to undertake other work
Promote a positive working experience for everyone
Help to provide a professional and welcoming environment for all visitors to the School


ETHICS AND BEHAVIOUR
You will maintain standards of ethics and behaviour in and out of School. In particular:
Treat students with dignity, building relationships rooted in mutual respect;
Have regard for the need to safeguard students’ well-being;
Show tolerance of and respect for the rights of others;
Maintain high standards of attendance and punctuality;
Help to create and maintain a safe working environment for everyone;
Understand and act within the relevant School, national and statutory frameworks;
Develop and maintain a full understanding of current child protection procedures.


PERSON SPECIFICATION
The job requires that you are:
Previous work in a reception or office in a college, school or similar environment
Obtained A*-C English and Mathematics at GCSE
Strong knowledge of Microsoft Office software suite
Experience of working in a customer facing position
Excellent customer care skills and telephone manner
Excellent interpersonal skills and experience of dealing directly with internal and external customers on the telephone and in person
Strong administrative and organisational skills
Ability to work using own initiative
Ability to multitask
A friendly professional manner and appearance
Calm and clear minded under pressure
Good team player
Ability to be self-motivated, flexible and well organised to manage, at times, unpredictable and variable workloads
Flexibility for cover
Willing to play a part in the wider life of the School community


BENEFITS
Cycle to work Scheme
Tech Scheme
Car Scheme
Free flu vaccine through Healthshield
Free eye tests
Financial wellbeing support via WageStream
Employee Assistance Programme
Group income protection
GP24: GP Access for all
Health Cash Plan
Death in Service
Long service awards
Employee referral scheme
Enhanced Maternity and Paternity pay


ABOUT CATS GLOBAL SCHOOLS (CGS)
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.
With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.


Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.


We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.


OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.


SAFEGUARDING
CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.

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