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Receptionist

4 months ago

Northampton, United Kingdom Portman Asset Finance Full time

Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner. Confidence in dealing with a range of new clients is essential to be a success. Often acting as the first point of call within Portman, and with the role being fast-paced and responsive to inbound enquires, the Receptionist role is key in managing and maintaining an excellent client experience. An overview of the main duties has been provided below:

- Answer incoming calls and webchat messages, screening and directing to the Sales Team where appropriate;
- Contact leads, qualifying the opportunity and progressing along the right channels;
- Ensure our CRM is kept up-to-date alongside completing all related administration; and
- Support the Client Relations Team Manager with ad-hoc duties as and when required.

Please note, this role will be based 5 days a week at our Head Office in Brackmills.

**Skillset, Experience and Qualifications**:

- Previous professional Receptionist, Secretarial, Customer Service or Account Management experience is advantageous but not essential;
- Ability to quickly and confidently screen and progress calls and webchat enquiries through to appropriate Sales Team members;
- Ability to type and talk simultaneously;
- Positive and engaging telephone manner;
- Strong Microsoft Office skills with experience of using a CRM;
- Excellent written and oral communication skills;
- Ability to remain calm under pressure and meet deadlines;
- Strong organisational skills with a high attention to detail;
- Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment;
- Pro-active and enthusiastic with a can do attitude;
- Good commercial acumen; and
- Ability to work on own initiative as well as being a team player.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

Work Location: One location