Clerical Officer

3 weeks ago

StocktononTees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Job summary

Please see attached Job Description for full details:

Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities. Participate in review of own performance regularly and development of personal development plan at least every 12 months Take responsibility for own actions Recognise own personal strengths and weaknesses and identify appropriate strategies to enhance the strengths and overcome or minimise the weaknesses Apply personal effectiveness skills in terms of time management, prioritisation, resource management, self-motivation and team work

Main duties of the job

Please see attached Job Description for full details:

Reporting to the Administration Service Lead, and supported by Senior Administrators and Clinical Support Officers. The post will be based at the University Hospital of North Tees but may require cross site cover with the University Hospital of Hartlepool dependent on service need. The role will be situated within the Flexible Administration hub, part of the Healthy Lives Administration Department The post holder will work to a shift pattern which will include some weekend working depending on the needs of the service The opening hours for the Healthy Lives Administration Service are: Monday to Friday - Weekends and Bank Holidays 08:00 - 20:00 where applicable Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities. Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met. Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative service to support the provision of care to patients.

About us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

Job description

Job responsibilities

Please see attached Job Description for full details:

Demonstrate commitment to Improving Working Lives (IWL) standard principles and flexible working patterns to meet the needs of services and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace. Reduce sickness absence, work place accidents and promote zero tolerance on violence against staff. Take responsibility for personal development and education and the development of a personaldevelopment plan Person Specification

Qualifications & Training

Essential

NVQ Level 2 in Business Administration (or equivalent) NVQ Level 2 in Customer Care (or equivalent) GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)

Desirable

IT qualification (ITQ at level 2 or equivalent)

Experience

Essential

Demonstrable experience of undertaking clerical work / reception cover in a people focused / healthcare environment. Demonstrable experience of data input involving the use of computerised systems and technologies. Able to demonstrate experience of undertaking transcription work using digital transcription systems / typing skills Good working knowledge of IT and Windows based computer systems and have experience of using Microsoft Office applications. Proven experience in delivering a range of administration tasks to a high standard.

Desirable

Experience of working within a healthcare environment Experience of working within a multi-disciplinary team Knowledge of medical terminology Knowledge of NHS administrative procedures.

Skills and attributes

Essential

Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Demonstrate excellent organisational and time management skills and the ability to work under own initiative whilst meeting all required work output deadlines. Demonstrate excellent verbal and written communication skills and ability to establish effective working partnerships with members if the multi-disciplinary team Demonstrate excellent literacy and numeracy skills Demonstrate knowledge of data protection and confidentiality Demonstrate willingness to contribute to the delivery of an effective and efficient administrative support service. Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs. Standard Keyboard Skills geographical areas

Desirable

Be willing to participate in the promotion of effective team working. Be proactive in contributing to service improvement

Other

Essential

Must be able to work to a rostered shift pattern, over seven day working. Ability to travel between sites and other

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