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Conference and Events Sales Executive

4 months ago

Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time

The
Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious
bedrooms and suites, several restaurants and bars, events and meetings spaces,
a leisure club and spa. Our three golf courses, including The Brabazon, are
recognised as world-class, and home to this year’s Betfred British Masters. Whether
you're drawn to our iconic golf courses, the serenity of the spa, the excitement
of guest services, or our behind-the-scenes operations, there's a place for you
in our vibrant team.




We
are writing a new and exciting chapter in the history of The Belfry. A major
expansion and renovation project has begun at our resort, due for completion in
Autumn 2025. With a substantial investment in excess of £80 million, we are
enriching our resort including the addition of a new event space, The Masters
Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.




We believe in
taking care of our team just as much as we do our guests. That's why we were
named in the 2024 Caterer’s Top 30 Best Places to Work, as well as
Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new
and unparalleled resort.  



 



 



The Events Sales
Team



 



The Belfry Hotel
& Resort Sales Team recently won the miaList2021 Best Sales and Marketing
Team, testament to their excellent customer relationships and results-driven
work ethics. Our sales office is a fast-paced, supportive environment, with
people who are passionate about delivering great service and achieving their
potential.



 



About you



 



The
ideal candidate will have a minimum of 1
years’ experience in a mid to large hotel sales team and possess excellent verbal & written communication
skills.



In addition, you will be:



 



·       Methodical - accurate
& ability to work on own initiative, with outstanding attention to detail.



·       Computer literate, with
experience of hotel PMS. i.e. Delphi & Opera.



·       Sales focused and
enthusiastic, with excellent customer service skills.



·       Flexible and capable of
working well within a team.



 



About the Role



 



As a C & E
Sales Executive you will be responsible for supporting the sales team to achieve their
targets in line with budget. The successful applicant will support the
team by undertaking day to day enquiry handling and event co-ordination,
ensuring The Belfry standards are maintained.



 



You will also be responsible for:



 



·      
Following the hotel sales process, hotel show
rounds and sales efforts, customer entertaining, forecasting and space release
policy, event management procedures and policies, billing policies are correct
and followed



·       Directly
answers all incoming group inquiries/opportunities.



·       Being
the point of contact with the customer for all pre planning details



·       Creating event function
sheets to ensure clients requirements are accurately documented and distributed
to the wider resort



·       General call handling
to discuss event details including using questioning techniques and handling
objections



·       Conducting face to face
site visits/menu tastings and final detail calls



·       Booking and attending
client pre & post event meetings



·       Assist in taking
enquiries and covering the phones during busy period



 



 



 



Belfry Benefits



Learning & Development



 



We inspire and develop our team through on-the-job
coaching & mentoring, in-house training and provide access to our online
learning platform, The Belfry Campus. We offer apprenticeships in a host of
subjects delivering nationally recognised qualifications to help advance
careers, and our LEAD development programme empowers and inspires our teams to
grow from Team Member through to Executive roles. We aim to promote internally
where possible, nurture ambition and ensure all our team looking to progress
have development plans in place, to support you to achieve your potential.



 



Wellness



 



We prioritise your wellbeing with discounted gym
memberships and wellness programmes for personal growth. Partnering with The
Burnt Chef Project, we offer mental health support and access to funded
counselling. Our healthcare schemes include life assurance, 24-hour GP
services, and health cash-plans, while our Menopause Support programme provides
tailored assistance. With Wagestream access, you can easily track earnings,
manage savings, and access wages on your terms, promoting financial wellness. Our
Cycle2Work scheme supports sustainable travel for environmental and team
wellbeing.



Showing our appreciation



 



We appreciate our team with our annual Belfry
Awards, long service recognition, and extra holidays for loyalty and team
events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
you and your friends & family. Access to Perkbox provides discounts &
vouchers for everyday use plus on the spot rewards for your hard work. We
provide free parking, a subsidised taxi service, and complimentary meals during
shifts.



 



Making a difference



 



We are committed to sustainability
and are proud of our Silver Award from Green Tourism and GEO Certification. The
Belfry, spanning 550 acres in the Midlands, prioritises giving back to our
local community and protecting wildlife. We integrate ESG into everything we
do, from charity initiatives, raising over £20,000 last year, to golf course
maintenance. We track charitable work at personal, departmental, and
resort-wide levels to showcase our community contributions.



 



Our Values



 



Working here is more than
‘just a job’: we are a community that values each individual’s contribution and
growth, whilst supporting each other’s success - regardless of department or
role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together,
and Deliver Every Day – aren't just words; they're the foundation of our
culture and the essence of who we are.



 



If you're seeking a place
where you can contribute, grow, and have a lasting impact – then the Belfry
Hotel & Resort is the place for you.