Medical Receptionist

Job summary

An exciting opportunity has arisen for anexperienced, motivated, and hardworking individual to join our team asReceptionist/Administrator. This will include contact with patients face toface and over the telephone in a busy setting. The successful candidate willalso perform administrative duties

Main duties of the job

Job Summary :

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.

Provide general assistance to the Practice Team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.

Undertake a variety of administrative duties toassist in the smooth running of the practice including the provision of clericalsupport to clinical staff and other members of the practice team.

Covering for colleagues when on holiday or offsick.

To attend staff and team meetings as necessary.

To provide reception cover for extended hoursopening as requested.

About us

We are a friendly practice, with the emphasis onteamwork. Our clinical team comprises 3 GP Partners,1 Salaried GP, 1 Clinical Pharmacist, 2Nurse Practitioner Prescribers, 1 Practice Nurse, Nurse Asociate ,1 Midwife plus PCN staff.

Full administration support from 1 PracticeManager, Management Team plus Administrators

Job description

Job responsibilities

Duties & Responsibilities

Deliver all services to a high standard and in atimely, effective and efficient manner and in accordance with practice policy.

Act as first point of contact for day to dayenquiries from patients, healthcare professionals and other agencies. Act asthe face of the surgery when speaking to patients and other agencies atreception.

Answer telephones and other communications and dealwith associated tasks within delegated authority, passing on othercommunication as required.

Maintain, monitor and process patient appointments,dealing effectively with urgent requests and requests for home visits. Makenotes in patient records as required.

Register new, temporary, emergency patients andthose requiring immediate treatment.

Open, date stamp, distribute and scan post;undertake general administrative support, photocopying, filing, data entry,emails, stationery etc.

Process patient prescription requests, letters,forms, specimens etc as required, ensuring that they are signed off by theappropriate clinical lead. Process call and recall for appointments andreminders , chronic diseases etc.

Process patient information and enter onto thecomputer system; ensuring day books etc are up to date.

Ensure the safe collection and transportation ofspecimens etc. in liaison with Practice Nurses.

Open and lock premises and maintain security inaccordance with practice policies.

Scan, file and/or record patient information on adaily basis so as to support the practice principles of ensuring records are upto date and to maintain a paper free environment.

Communication

Work collaboratively as a member of the practiceteam; help develop and promote a positive working culture, taking part in andbeing involved in developing and improving contribution towards the success ofthe practice.

Communicating effectively across a wide range ofaudiences including patients, colleagues,carers, external bodies NHS/CCG.,hospital secretaries, medical students and other agencies as required.

Deal politely but assertively with all enquiries toachieve an outcome at first point of contact, wherever possible. On occasionwhen this is not possible, refer to the appropriate member of the clinical ormanagerial team.

Recognise peoples needs for alternative methods ofcommunications and respond accordingly.

Prioritising and planning own work activities toensure that all diverseoperational requirements are achieved.

Teamwork

Provide additional support during times of sicknessand holidays as required.

Work will be delegated to the post holder by thePractice Manager / Assistant Practice Manager

Work flexibly as a member of theReception/Administration Team ensuring that cover is provided at all times inaccordance with practice policy

Additional Skills

Acting as chaperone during consultations andnon-medical assistance in simple procedures with GPs as required.

All team members should ensure that all equipmentis in good working condition reporting any damaged equipment to the AssistantPractice Manager immediately. Also ensure that all aspects of the workingenvironment are kept clean and tidy.

People Skills

To always present a polite and helpful approach tothe patients both face to face and via the telephone.

To be capable of working smoothly and efficientlyas a member of the Practice team.

The ability to be proactive and show initiativewhere team work is lacking.

To ensure good communication is maintained withinthe practice and external organisations.

The ability to deal with situations in a caring,understanding way with patients who may be ill, distressed or in pain.

Personal / Professional Developmen t

Committed to personal development as agreed withthe Practice Manager

Undertake appropriate training, maintain andimprove professional knowledge and competence. Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto other who are undertaking similar work.

To attend courses and study / team building days asarranged with the Practice Manager.

Participate in individual performance reviews,including taking responsibility for maintaining own personal developmentrecord.

Professional Conduct

You will be an integral part of the PHCT whose aimis to help and support the patients. You must be flexible enough to undertakeboth the urgent and non-urgent tasks which invariably occur in this environmentand which are not pre-identifiable.

The post holder will adhere to GDPR/PracticeInformation Security Policy at all times, in particular ensuring that there areno braches of confidentiality as a result of post holder actions.

Demonstrate a good understanding of ChildProtection and Safeguarding.

Administration staff will provide their ownuniform.

General

To assist in the development, refinement andmeasurement of administration protocols.

To support in ensuring that documents and recordsare maintained in accordance with practice policy, protocol and professionalguidelines.

Implementation of Practice Services

Equality and Diversity

Acting in a way that recognizes the importance ofpeoples rights, interpreting them in a way that is consistent with Practiceprocedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefsof patients, carers and colleagues.

Behaving in a manner which is welcoming to and ofthe individual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

Quality

Alert other team members to issues of quality andrisk

Assess own performance and take accountability forown actions, either directly or under supervision.

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on way to improveand enhance the teams performance.

Work effectively with individuals in other agenciesto meet patient needs.

This job description is notexhaustive and may be adjusted periodically after review and consultation. Youwill also be expected to carry out any reasonable duties, which may berequested from time-to-time. Effectively manage own time, workload andresources.

Person Specification

Experience

Essential

Experience of reception work Experience of working with General Practice

Qualifications

Essential

Good standard of general education GCSE Mathematics C or above and GCSE English C or above. Experience of working with the general public Excellent communication skills(written & oral). IT Skills Microsoft Word Clear ,polite telephone manner, Time management and ability to work to deadlines. Problem solving skills Interpersonal skills. Smart, polite, confident Planning & organisational skills. Adaptability, using initiative, team Player, self-motivated. Confidentiality and flexibility

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