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Hotel Night Host

2 months ago

Castle Cary, United Kingdom The Newt in Somerset Full time

Hotel Night Host - Bruton, Somerset

£13.50 per hour plus tronc and fantastic benefits

A driving license is required for this role

Our Hotel Night Hosts

We are seeking a dedicated Night Host to help us achieve our vision of delivering a seamless guest journey from pre-arrival to post-stay communications and interactions. In this role, you will provide exceptional guest service, fostering pride in our estate's products and services. You will also play a key role in building a sense of community among colleagues throughout the estate.

This position is ideal for a self-motivated, confident, and personable individual with a keen attention to detail. As a Night Host, you will be responsible for the smooth overnight operation of the hotel, ensuring all guest needs are met and safety and security standards are maintained. You will serve as the primary host for our guests from their arrival to their departure and beyond. Additionally, you will support the management and reception teams in their duties, ensuring adherence to SOPs and company policies.

Key Responsibilities:

  • Welcoming and hosting guests
  • Orientating guests around the estate with suggestions of areas of interest
  • Anticipating and supporting guest requests
  • Payment handling
  • Feedback Handling
  • Supporting all hotel department operations
  • Duty management
  • To have a full knowledge of the services and products that the estate offers
  • Ensure data is stored securely

 

What we can offer

  • A positive workplace environment with opportunities to develop both personally and professionally.
  • Stay in shape with our complimentary use of our gym and wellbeing classes
  • Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
  • Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
  • Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
  • The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
  • Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
  • Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
  • We value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
  • Support from our Employee Assistance Programme for both yourself and your family
  • A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
  • Up to 30 days annual leave each year for our full-time team

Skills and Experience

  • Hotel night/duty management experience
  • Experience in the hospitality industry
  • Experience as a supervisor or shift leader
  • Able to deal with a vast variety of situations
  • Written and verbal communication skills
  • Time management and the ability to effectively prioritise workloads
  • Self-motivated with initiative and genuine interest in guest satisfaction
  • Problem solving skills and innovative thinking
  • Teamworking skills and enjoying working in a team environment
  • Microsoft office and Microsoft

 

Where you'll be working - Our Hotels

Hadspen House - the focal point of our estate, housing a 24-bedroom hotel, library, bar and kitchen called the Botanical Rooms. We offer a true, farm to fork dining experience in a beautifully designed, atmospheric 60 cover restaurant. All food is prepared in our kitchen with ingredients fresh from our gardens or locally sourced, ensuring quality and seasonality throughout our offering. Open for breakfast through to dinner, we also host afternoon tea in the library and early evening cocktails on the terrace. The department extends into the house, encompassing the bar, library, croquet lawn, terrace and badminton court - delivering exceptional service throughout.

The Farmyard - a reimagined dairy nestled in the rolling Somerset hillside, our newest hotel project which houses 17 beautiful guest rooms within a newly renovated farmhouse with outbuildings. The Farmyard boasts a swimming pool, games room, honesty bar and 40-cover restaurant. Open breakfast through to dinner and using the finest produce from the estate, we cook in a wood fired oven and our chefs serve straight to the table. Seasonally lead, hearty yet humble sharing dishes with carafes of wine served in a beautiful stone barn, with relaxed yet high-end service and open kitchen.

Who are we? - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.