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Late-Night Guest Services Associate

2 months ago

Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

Join Our Team as a Night Porter

The Night Porter plays a crucial role in ensuring a seamless experience for our guests during the nighttime hours. Your responsibilities will include:

  • Overseeing the hotel and its patrons throughout the night
  • Upholding and enhancing our luxury service standards
  • Managing and reconciling the Night Audit process
  • Providing bar and room service during late hours
  • Executing emergency evacuation procedures as per established protocols
  • Addressing guest inquiries and requests promptly
  • Ensuring the security of the premises and its guests
  • Handling switchboard operations
  • Facilitating guest check-ins and check-outs
  • Complying with all health and safety regulations
  • Maintaining cleanliness and hygiene standards throughout the hotel
  • Reporting any maintenance issues as they arise
  • Exhibiting strong attention to detail in all tasks

We are looking for a dedicated individual who thrives in a dynamic environment and is committed to providing exceptional service.