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Customer Service Coordinator

1 month ago

Rochdale, United Kingdom Neogen Full time

It's fun to work in a company where people truly believe in what they are doing

It's fun to work in a company where people truly believe in what they are doing

We are currently looking to recruit a Customer Services Co-ordinator to join our award-winning business, in Rochdale.

Our Rochdale site specialises in the development, manufacture and sale of agricultural, industrial, and food processing biocidal hygiene products, including cleaners and disinfectants.

Reporting to the Head of Customer Service, this role is office-based role and involves processing sales orders, arranging transport, completing shipping and export documentation for UK and European customers.

Neogen is a top performing NASDAQ listed business employing around 2,800 people worldwide. Neogen specialises in solutions for animal and food safety offering a diverse range of products and services for the agriculture, food, and beverage industries.

Essential Duties and Responsibilities include:

Processing of UK, European & Export Orders, and support of those customers throughout the sales process. Preparation of documentation, bill of lading and commercial invoices. Keeping customers up to date on their orders or delays. Liaison with Operations & Despatch Teams. Arranging collection and shipment of orders. The processing of proforma invoices and Letters of credit transactions. Receiving credit application agreements and working with accounts department to ensure timely set up of new customer accounts. Liaise with Accounts department to assist in resolving issues when customer accounts are placed on hold. Ensuring CRM database is updated and maintained with correct data for companies and contacts, including special pricing certification and GDPR. Report and log any non-conformance or transit damages, entering customer complaints in Qpulse. Provide desk cover for customer service team including telephonist and reception. Effective communication and service to Territory Managers. To deal with all customer queries in a timely and efficient manner, providing a high standard of customer service.

Skills & Experience Required:

Previous data entry / office administration experience. Experience with Sage, Sap or similar CRM database. Strives to deliver the highest level of service to the customer. Experience within a logistics or manufacturing environment is desirable but not essential. High attention to detail and works effectively in a timely manner. Previous customer service experience is desirable.

Please press Apply now in order to submit your application.

#LI-Remote

Come Be Part Of A Mission that Matters

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.

Come Be Part Of A Mission that Matters

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.

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