Outbound Customer Service Advisor

4 weeks ago


SouthendonSea, United Kingdom Ventrica Full time

Outbound Customer Service Advisor

You must have solid outbound sales and customer service experience.

Commission structure for this outbound team is £8 per site visit booked if hitting Level 5 QC. £6 per booking if hitting Level 4 QC. Commission is uncapped, paid with monthly salary and subject to usual deductions.

McCarthy Stone are a growing team, with lots of new streams of work, so variety and development within the role is possible.

Please note the company reserves the right to review, amend or retract the commission structure in line with business requirements.

 

What will I do in the role?

Have a ‘can do’ attitude The first point of contact for all customer queries Brand ambassador for your client Provide outstanding customer service Make sure the customer is at the heart of every conversation

What do I need?

Previous outbound sales experience Strong customer service background A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach  Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer  Strong written and verbal communication skills  Works well within a team  Confident IT skills  Flexibility, professionalism, drive, ambition, and willingness to learn  Great attention to detail and highly organised

Working Hours:

Full time – 40 hours per week

09:00-18:00 Monday to Friday, 09:00-18:00 alternate Saturdays



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