Outbound Sales Manager

3 weeks ago

SouthendonSea, United Kingdom ENS Recruitment Full time

Long established company in the financial services sector, based in Southend on Sea, are looking to recruit a dynamic and experienced Outbound Sales Manager or Telesales Manager with a proven background in supporting high performing teams, people managementand coaching skills. As an Outbound Sales Manager, due the nature of the role, you will need previous experience in Contact Centre Management, with a keen understanding of Contact Centre metrics and practices with the ability to lead a diverse team.

Key experience and exposure will need to include stakeholder management, cross functional department collaboration, outbound campaign management and a high level of data analysis skills. Be able to consistently demonstrate commercial awareness and have aproven track record in delivering performance against stringent KPIs and service standards with a determined focus to succeed and a desire to continue to develop and grow personally.

We’re looking for an individual with strong people management skills - especially in coaching, development, employee engagement and strong communication skills.

KeResponsibilities:
To manage, lead and deliver the businesses outbound sales strategy
- To own the business partner relationships between the Contact Centre, Marketing, IT and Training
- To develop a customer centric, proactive, and ultimately successful outbound sales unit that will grow and expand to meet and exceed targets
- To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives, that enables the business to effectively succession plan.
- To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
- To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
- To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
- To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
- To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
- To champion their customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process.

Person Specification:

- Previous experience in managing a successful outbound sales team
- Proven track record of engaging with, motivating, and proactively managing a sales team
- Experience of working in an FCA regulated environment
- Excellent interpersonal and communication skills (written and oral)
- Intermediate level skills using Microsoft Office product
- Intermediate level skills using dialler systems
- Experience in performance management
- An engaging a coach and mentor
- Ability to read and understand data analysing team performance
- Excellent verbal reasoning skills
- Effective time management skills
- Effective problem-solving skills
- Excellent prioritising and multi-tasking skills

Hours: 37.5 hours per week

The Call Centre is open during the following hours: 8.30am - 8pm Monday to Friday

9am - 5pm Saturday

10am - 5pm Sunday

10am-4pm Bank Holidays

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