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Internal Sales Advisor

4 months ago

Cannock, United Kingdom Oadby Plastics Limited Full time
About the role :

We are looking for someone to join us as an Internal Sales Advisor who operates as part of a motivated sales team, providing a critical role as the first point of contact for our valued customers. Supplying essential product advice, availability and pricing information whilst delivering end-to-end sales functions with a solution-based approach, building strong and sustainable customer relationships to achieve and maintain customer service excellence in line with company goals and values.

Answering incoming enquiries via telephone and email  Processing orders and quotations  Negotiating prices and terms where necessary Work as part of a team developing and maintaining strong relationships with established customers Understanding customer requirements to effectively sell our full range of products and services Managing accounts to set budgets, monitor performance and maximise spend potential Processing orders, liaising with third parties to ensure requirements are met Using CRM to understand and record important / concise account information Solving problems and applying logic when handling conflict Achieving set monthly team sales targets Liaise with all departments to professionally meet customer demands

What experience do you need to have:

Previous experience in sales order processing, customer account management or customer service is essential An understanding of plastic products or the industry would be highly advantageous, however not essential Excellent communication and negotiation skills would be beneficial  Knowledge of Microsoft Office packages and a computerised system for stock, sales and customer data would be desirable  Good arithmetic and an understanding of percentages would be valuable for the role 

Benefits to include: 

Company bonus scheme  Free car parking  Enhanced Maternity & Paternity  Long service awards  30 days holiday (inclusive of bank holidays) rising with length of service  Training and development opportunities  Wellbeing benefits: Employee Assisted Programme, 24-hour GP access, Charity events/fundraisers