Engagement and GP Liaison Assistant

Job overview

We are recruiting for an Engagement and GP Liaison Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be required to support the Trust’s GP liaison, and communications and engagement offices by managing the team’s administrative activities.

Your role will support the Trust to achieve and maintain effective levels of engagement with a range of groups including the Trust’s public members, community groups, GPs and local authorities.

You will provide administrative support for all GP and stakeholder engagement activity, including event and database management and undertake day-to-day functions of the communications and engagement, and GP liaison offices.

You will be required to have an organised, flexible and team-orientated approach to your work, use your initiative and work with minimum supervision to tight deadlines. You will be required to attend and support engagement events, some of which may be held in the evening, and represent the department and Trust professionally, both internally and externally.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

As a key member of the communications and engagement team, you will:

Be instrumental in supporting the GP liaison helpline.

Help drive our public, patient and membership engagement in improving our services, care and processes.

Provide wider support to the communications and engagement team on events and campaigns.

Assist with the management of the GP liaison database including the logging of details accurately, liaising with external partners to acknowledge the queries, liaising with the clinical teams to ensure prompt, professional resolution of the queries and updating of database when necessary.

Effectively maintain all public member records on the Trust’s membership database and act as the Trust’s expert user / database administrator, ensuring GDPR compliance.

Receive and provide hospitality for visitors / meetings on request.

On behalf of the Assistant Director – Communications and Engagement and GP Liaison Officer, supervise interns and / or volunteers, providing guidance on tasks as required.

Assist with the planning and execution of the Trust’s Annual General Meeting including co-ordinating venues, catering and materials required.

Assist with the planning and execution of internal and external engagement including co-ordinating venues, catering and materials required, attending events as necessary.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationQualifications/TrainingEssential criteria

• Computer/admin qualification
• English to A-level standard or equivalent

Previous ExperienceEssential criteria

• Administrative experience including office management
• Database development and data maintenance experience
• Proven ability to work without supervision
• Experience of collating information or reports from a range of contributors
• Ability to prioritise workload
• Proven ability to work to tight deadlines
• High level communication skills - ability to liaise with senior people on sensitive and important issues

Desirable criteria

• Working in a customer relations or membership environment
• Problem-solving
• Customer-facing experience
• NHS data systems including PAS

SkillsEssential criteria

• Analytical and critical thinking
• Ability to assimilate information quickly
• Ability to produce reports and present data effectively
• Ability to establish and maintain appropriate communications with a wide range of contacts
• Understanding of and ability to maintain a high degree of confidentiality
• Flexible and adaptable
• Good written and verbal communication
• Excellent organisational abilities
• Able to deal with telephone enquiries in a positive and expeditious manner
• Fine attention to detail
• Strong customer focus

KnowledgeEssential criteria

• Computer literate to a high standard esp. Word, Excel, Powerpoint
• Good understanding of the NHS

Other RequirementsEssential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Attend events out of office hours as necessary
• Moving and transporting light equipment for events as required
• Travel across sites and to external venues for events as necessary
• Ability to interact professionally with staff, patients, GPs and the public at meetings and events
• Solutions-focused and able to generate a range of options to address challenges
• Team-orientation
• Role model our Trust values every day

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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