Maternity Services Experience Engagement Lead

3 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for aMaternity Services Experience Engagement Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and their families at East and North Hertfordshire NHS Trust.

The post holder will also strive to ensure that service users are included in the co-production of services and that they can confidently make choices about their care to enable the monitoring and enhancement of the experience for them and their families.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and families at East and North Hertfordshire NHS Trust.

Ensure that service users are included in the co-production of services and that they can confidently make choices about their care to enable the monitoring and enhancement of the experience of service users and their families.

The post holder will work and liaise with the Maternity Voices partnership (MVP) and Local Maternity and Neonatal System (LMNS) to coproduce services which reflect the feedback from patients and enhance personalisation of the service and shared decision making.

Co-ordinate and monitor progress against the overarching improvement plan for patients experience within the maternity services.

Evaluate experience by use of the feedback tools, working alongside and liaising with the Patient Advice Liaison Service (PALS) department to enable the triangulation of feedback and reporting systems.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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