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Resident Engagement
3 months ago
Job Ref
009443
Function
Housing and Investment
Salary
Grade 5 £31,364 - £34,664 pro rata for hours worked
Status
Full Time
Type
Permanent
Hours
37
**JD Resident Engagement Access Coordinator Feb 2024**
**More details**:
JOB TITLE Resident Engagement & Access Coordinator
POST NUMBER 009443
WEEKLY WORKING HOURS 37
SALARY RANGE £31,364 - £34,664 pa - pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage
ABOUT THE ROLE
We are looking for an enthusiastic, self-motivated and confident Resident Engagement & Access Coordinator to provide high quality project support within the Investment Team.
The post holder will work collaboratively with the Housing & Investment Business Unit, other council services, our contractors, tenants, leaseholders and adjoining owner/occupiers to gain access and enable major works to our customers’ homes in advance of and during programmes.
To be successful in this role you will have:
- A proven track record of negotiating and resolving issues working with tenant and customer groups.
- Experience of engaging customers in meaningful consultation and communication, involving them in determining outcomes at an appropriate level.
- Ability to manage customer relationships and expectations and a commitment to a high standard of customer care with the ability to deal sensitively with a wide range of customers.
- Excellent communication skills both written and orally.
- Experience in liaising directly with Project sponsors, contractors, consultants and external organisations and coordinating projects.
ABOUT YOU
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
For an informal discussion about this role please contact
Name Greta Gardiner
Job Title Investment Project Support Manager
Phone Number 01438 242898
Interviews will be held week commencing Monday 18 March 2024
Stevenage Borough Council is committed to Equal Opportunities for All.
