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Program Manager

1 month ago

Burgess Hill, United Kingdom American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Technology Workforce and Talent Excellence (TWTE) team is a centre of excellence (COE) that tightly aligns with and supports the strategic talent objectives of the Technology organisation. As our Technology organisation continues to evolve, so must our talent strategy.

Our aspiration is to be the best, most inclusive and diverse place to work in Technology, bar none. Our Workforce Strategy is to have the best talent, in the right locations, and an optimized global cost structure. The Program Manager Strategic Workforce Planning (SWP) Analytics will support and enable our internal partners, including the Technology Leadership Team (TLT) and their leadership teams by: 

Enabling a systematic process for analysing, forecasting, and planning their workforce. Contributing to the development of best-in-class self-service tools to enable modeling of the SWP and automated dashboard reporting. Supporting the identification of talent management insights based on their needs – such as having the right people with the right skills in the right places

How will you make an impact in this role?

The Program Manager of SWP Data & Analytics will partner closely with the Director of SWP and others to transform how we approach and execute this function today and ensure that we bring together our TWTE team to demonstrate a #TeamAmex approach to SWP. 

The Manager will be a key player in this transformation by enabling a systematic process for analysing, forecasting, and planning the Amex Technology workforce, including:

Supporting the transformation of SWP reporting and analytics to best-in-class, automated tooling that enables self-service modeling and dashboard reporting. Support the development of automated solutions, e.g., providing use cases and pressure testing modeling and dashboard solutions as they are developed. Making the best use of existing tools, models, and data (including recommendations for improvements) to produce SWP reporting while a new, automated solution is developed and implemented. Producing periodic SWP reporting, and workforce management insights based on SWP data sets using existing tools and models; and adapting how reporting is produced once an automated solution is in place. Support planning and change management as new tools are rolled out, and ongoing support for end users as they self-serve. Supporting the management of the TWTE budget in close partnership with our Tech Finance and Portfolio teams. Identifying and tracking key SWP project deliverables and achievements using your toolbox of techniques such as research and data analysis, scenario modeling, business case development, and project management. Collaborating effectively with partners such as Finance and our Technology Portfolio teams, and building key relationships to identify and manage dependencies. Managing outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently. Being a motivated, high-performing change agent.

Minimum Qualifications

Bachelor’s degree along with strong analytics experience is essential. Passion for data analysis and demonstrated analytical thinking capability and problem-solving skills. Innovative mindset and awareness of external data management and benchmarking best practices. Technical expertise to collect data and ensure accuracy, along with ability to process, design and present it. Ability to draw conclusions and make inferences from data in ways that help people and organisations make better decisions. Advanced skills in Excel. Resourceful and thrive in ambiguous situations where you’re challenged to think in structured ways to get at what’s meaningful.

Preferred Qualifications

Highly organised with experience running large scale programs. Experience working in either Technology or Consulting, or closely partnering with Technology is a plus. Understanding of Agile practices.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritise their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.