Delivery Manager

1 month ago

Burgess Hill, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Drives technology product delivery & integration across platforms, trains, domains and lines of business. Resolves or raises impediments, manages risk, and promotes committed improvement throughout Technology. Communicates and drives strategic technology product objectives & roadmaps at scale.

Responsible for Large solution events across the ARTS Technology market product delivery events, alignment with partners, including agile ceremonies. Drives all Technology activities through production release. Focuses on program (i.e. Epic level) execution and cross platform product delivery (broader than train and trains of trains within platform, End to End also recognized as E2E).

How will you make an impact in this role?

Key Responsibilities Facilitate and Leads Program Execution
  • Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge
  • Entire lifecycle from initiation to delivery:
  • Partners with LPM, Product and Engineering owners for early engagement and prioritization process.
  • Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.
  • Cross Platform Integrated Release Planning and status reporting
  • E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.)
  • Partner in the Delivery, Solutioning and Refinement processes to ensure product readiness.
  • Ensures dependency alignment for the teams & trains across organization &
  • external partners (where applicable)
  • Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).
  • Ensures value is achieved by the program/technology product delivery on behalf of end users.
  • Assist with prioritization via experience regarding cross platform technology delivery and using methodologies such as economic decision making.
  • Collaborates with Delivery Managers, Release Train Engineers (RTEs) and TPMs to identify and coordinate cross-platforms dependencies
  • Create data-driven insights into the delivery and execution of the program through the use of relevant portfolio, program and team level metrics.
  • Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate.
  • Support and encourage innovation through continuous exploration.
  • Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.
  • Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.
  • Track and measure capability and epic execution
  • Manages external relationships, e.g. product partners or technology vendors on
  • behalf of Technology organization (where appropriate).
Technical Skills
  • Inform or co-develop architecture and process flows to ensure end to end technology product solutions
  • Understand the program's technical platforms and applications
  • Execute solution technical alignment discussions . Bridges the gap between product teams
Leadership and Coaching
  • Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets
  • Live the Agile and SAFe Values & Principles
  • Encourage diversity of thought and demonstrate an open mindset
  • Foster a culture of trust and leadership in others
  • Champion a learning culture to drive continuous improvements and standardization
  • Respectfully and purposefully challenge the status quo
  • Inspires collaboration and quality practices between system architects & Agile teams and product teams
  • Guidance to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers e.g.
  • Architectural Runway
  • Ensures compliance with SDLC standards across the program
  • Ensures data integrity for the program within the Agile Management tools
  • Influence without authority through effective change and leadership management
Scope of Impact/Influence
  • Works in partnership with Product Management and Owners, ARTs and extended Technology teams, third parties and vendors to create, sequence, plan and deliver the program backlog
  • Coaches and mentors teams to adopt the AET SDLC process, Agile values, principles and practices, and actively inspire teams to reflect upon and improve
  • their value delivery capacity
  • Champion technology product delivery in alignment with Technology strategy with enterprise mindset and global solutioning
Minimum Qualifications
  • 3 years of Scrum Master experience
  • 7+ years relevant Program and/or Project Management experience
Preferred Qualifications
  • Experience with design and coding across one or more platforms and languages is ideal
  • Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions
  • Current/active PMI-ACP, PMP, SPC or SA certification a plus
  • Additional Agile certifications a plus
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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