Network and Voice Service Lead Engineer
3 months ago
About the role
We offer flexibility that counts - and we recognise that will look different for different people. We’ll consider a range of flexible working, and where we can we’ll make it happen. So whether it’s part time hours, job sharing or other flexible working patterns, have a chat with us before you apply to see what the possibilities are.
About the role:Regarded as a Subject Matter Expert (SME) and responsible for providing service management expertise to ensure effective management of the technical and business Services in relations Network and Voice provision within the society.
Accountable for the maturity and ongoing the service team delivering both BAU activities, asset management and life cycle/improvements.
Day to Day: Have a strong focus on Incidents, Request and Problems. Ensure service first behaviours are shown by team. Help motivate the team and promote a culture of continuous improvement to drive a focus on SLT and KPIs Ensure the team have the focus and support on major incidents. Work together with the team’s Practice and Product Manager to ensure the team has the right focus on priorities for ongoing and future sprints. This includes playing a leading role in facilitating PI Planning discussions on technical demands and helping to identify necessary life cycle and improvement initiatives Be the leading SME within the team and someone who is actively involved in helping The Practice Manager to identify the right technical skills needed to ensure the team is positioned to address the tasks and demands placed on it As well as undertaken Senior Infrastructure Engineer duties. No formal staff management responsibilities, but required to co-ordinate, coach and mentor other technical team members and external resources where necessary as part of Service Lead responsibilities.
About you
About you: Be hands-on resolving BAU issues Be part of the on-call rota Ensure on-call rota are managed for teams and cover is provided to support practice manager. Assist with lifecycle and improvement initiatives, such as OS patching, monitoring improvements, driving automation forward, ensuring our management tooling are fit for purpose, etc. Manage Escalations and address service impacted Ensure daily service checks and required attendance to Sunrise. Ensure team and service areas adopt automation of checks or tasks as part of service management development. Responsible to ensure asset management and audit request are managed within team. Role involves engineering knowledge and skillset in network & voice management. Requirement to attend site a minimum of two days per week so to ensure team engagement and ensure service focus are archived by engineers. Qualifications and Skills required You’ll have knowledge of service management procedures in a large commercial and mission-critical environment. You’ll be familiar with the ITIL based service management framework and change control, release procedures and tools. You’ll be able to demonstrate capacity planning, management of request into team, performance improvements and proactive monitoring of Servicenow queues. Knowledge and experience using Servicenow and creating reports/dashboards relating to SLT and demand management modelling. Service deliverer management JIRA Confluence Ansible SAFe Agile Knowledge of SAAS voice services like Genesys and Microsoft Teams. Good network troubleshooting experience Experience in change, risk, and incident management Network Architecture design supporting infrastructure and software design principles Cisco switching and routing protocols to CCNA/CCNP Good understanding of BGP routing protocols Cisco wireless networking Checkpoint / Cisco ASA firewalls Cisco ISE, Prime, DCNM, APIC-EM toolsets AWS/Azure Experience in MPLS Solarwinds enterprise monitoring and NCM
About us
We’re proud to be a building society and we’re focused on our purpose of giving people the power to be better off through life. We’re the 2nd largest building society in the UK, the 8th largest lender, we have more than 2,600 employees and we’re still growing and protecting the interests of our members.
We’ve got a simple business model, where savers and borrowers join together to get what they need. That’s the mutual benefit – it’s the way we’ve done things since 1884 and the way we plan to keep doing things.
Diversity:
We’re building and nurturing teams where difference is valued, creating an inclusive and inspiring workplace. We think discrimination of any sort has no place in a modern society, including ours.
Diversity brings unique ideas and perspectives, helping us to deliver better performance. We’ve made clear commitments to increase gender and race diversity in our senior teams over time, and an overall ambition to improve the representation of different sexual orientations, gender identities, disability, backgrounds and thinking styles in our workforce.
Location
Hybrid-
Coventry, Coventry, United Kingdom Coventry Building Society Full timeAbout the Role At Coventry Building Society, we're committed to empowering our members through financial well-being. As a leading building society, we strive to create a positive impact on the lives of individuals and communities. We recognize that flexibility is essential for a fulfilling work-life balance, and we offer a range of flexible working...
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