Assistant Night Manager

4 weeks ago

City of London, Central London, United Kingdom Lost Property, St Paul's - Curio Collection by Hilton Full time

About the hotel

Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home. Lost Property is the seventh Curio Collection hotel opened in London.

Located on Ludgate Hill, just on the corner of St Pauls cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.

Our Found restaurant has been nominated for the World Culinary Awards in the Best New Restaurant category and shortlisted for the Best F&B Marketing Campaign at HMA, Hotel Marketing Awards. The hotel has also won Boutique Hotel of the Year in London title at the Travel & Hospitality Awards 2024.

What we offer

  • Friendly, people focused team
  • Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
  • Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
  • Staff rate across all Hilton brands and across the Dominus hotel portfolio
  • Staff events and recognition schemes
  • Access to Employee Assistance Program (EAP)

Key responsibilities

People

  • Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.
  • To seek ways to maintain, improve and effectively work within the Front of House teams.
  • To ensure the smooth operation of the night shift, including supporting the reception team as well as any other department operating overnight.
  • Carries out daily briefings with the team, providing direction, support and any relevant information to the rest of the team.

Quality

  • Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. In-depth knowledge of London is essential.
  • Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty.
  • Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act.
  • Represent the General Manager, Front Office Manager and Night Manager in their absence.
  • Carry out the daily closing and a data backup of the software system for Reception and accounting.
  • Be responsible for maintaining order, safety and security in the hotel.
  • Responsible for the orderly sequence of works (daily accounts closing, etc.) during the night.
  • Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
  • Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.
  • To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front Office Manager.
  • Assists the Night Manager in taking responsibility for the safety and welfare of all guests and staff in the hotel during the night hours and dealing with any crises or incidents according to the companys standard guidelines.
  • To be fully conversant with the Hotel Emergency and Evacuation procedures.

Profit

  • Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
  • Maximizes occupancy and uses up-selling techniques to promote the hotel.
  • Assists the Front Office Manager in the administration of the department.
  • Ensures follow-up of no-show charges, charge-backs and outstanding payments.

About you

  • Experience in a similar role for a year is essential
  • Excellent leadership skills with experience of developing and leading a team
  • Strong communication skills through a variety of means
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
  • Exceptional organisation and planning skills through Standard operating procedures. High attention to detail and accuracy great at managing ones own time and the time of the team
  • Drive & self-motivated. Excellent knowledge of hotel operations and related legislative requirements/audits
If you would like to join a people focused team in a unique hotel, please do get in touch We look forward to hearing from you.

AMRT1_UKCT

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