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Assistant Dropship Vendor Manager

3 months ago

UK, UK, United Kingdom Robert Dyas Full time

Be Part of Robert Dyas' Thriving E-commerce Future: Assistant Dropship Vendor Manager


Do you have a passion for building strong supplier relationships and a keen eye for detail?


Robert Dyas is seeking an enthusiastic Assistant Dropship Vendor Manager to join our growing e-commerce team. In this key role, you'll play a vital part in ensuring seamless operations with our Dropship (DSV) suppliers, a strategic growth area for our business.


What you'll do:

  • Support supplier success: Build and maintain positive relationships with assigned Dropship suppliers across various categories including appliances, electronics, furniture, and garden products.
  • Ensure SLA compliance: Monitor supplier performance against agreed Service Level Agreements (SLAs), identifying and resolving any issues to guarantee excellent customer service.
  • Be the data champion: Run regular reports, analyse supplier performance, and translate insights into actionable strategies.
  • Onboarding expert: Guide new Dropship suppliers through the onboarding process, ensuring they understand and meet our high standards.
  • Bridge the gap: Collaborate closely with both the VirtualStock e-commerce team and Trading teams for smooth supplier integration, technical issue resolution, and continuous improvement.
  • Product pro: Monitor the status and submissions of new product SKUs onto the Robert Dyas website.
  • Customer champion: Act as a point of contact for Customer Services to resolve specific Dropship-related issues.


We're looking for someone with:

  • Excellent organisational and administrative skills.
  • A strong eye for detail and accuracy.
  • The ability to build and maintain positive relationships with suppliers.
  • Experience in managing and analysing data.
  • A proactive and problem-solving approach.
  • Excellent communication and interpersonal skills.
  • Understanding of e-commerce operations (a plus).


Ready to join a dynamic team and contribute to Robert Dyas' e-commerce growth story? Apply today


Robert Dyas: Championing Customers. Delivering Value.