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Hotel Reception Manager
3 months ago
Reception Manager - 5 Star Hotel in London
Position: Full-Time
Location: London
Salary: £35K (£30K base salary + £5K service charge)
Shift Pattern: 4 days on, 4 days off (8am to 8pm)
Reporting to: Front Office Manager
Overview:
We are seeking a dynamic and experienced Reception Manager to join our prestigious 5-star hotel in London. The successful candidate will lead a team of 4-5 receptionists and learners, ensuring the smooth day-to-day running of reception operations.
Key Responsibilities:
- Team Leadership: Oversee and manage the reception team, providing support and guidance to ensure excellent performance.
- Guest Experience: Assist the Front Office Manager in setting a positive tone for guest experiences, from arrival to departure.
- Operations Management: Ensure the reception operates smoothly, adhering to SOPs and maintaining high standards.
- Training & Development: Coordinate and conduct training for reception staff to deliver consistent and high-quality service.
- Compliance: Ensure compliance with Forbes 5-star standards and actively train teams to achieve high scores in inspections.
- Interdepartmental Coordination: Liaise with Concierge, Guest Services, Night Managers, and other departments to ensure seamless operations.
- Administrative Duties: Assist with rotas, timesheets, payroll, holiday management, team meetings, and recruitment.
Major Responsibilities:
- Coordinate all reception staff to ensure efficient and friendly guest service.
- Conduct and record continuous training for staff.
- Supervise daily FO operations.
- Perform regular standards audits and provide feedback.
- Ensure high scores in Forbes, AA, and RCH Mystery shop inspections.
- Maintain effective communication with Concierge, Guest Services, Night Managers, and other departments.
- Assist with administrative tasks, including rotas, timesheets, payroll, and holiday management.
- Support the FOM with interviews, hiring, team meetings, and appraisals.
- Ensure compliance with Forbes 5-star standards and actively train teams.
- Assist guests with arrival/departure processes and luggage handling.
- Ensure the hotel's front door is always manned and assist with hailing taxis.
Requirements:
- Experience: Proven experience as a Reception Manager in a 5-star London hotel, preferably with previous experience as a Reception Manager or Duty Manager in a Forbes 5-star hotel.
- Education: Educated to GCSE standard or equivalent.
- Skills:
- High attention to detail and guest empathy.
- Exceptional communication skills.
- Proficiency in using computers and MS Office/Outlook, Opera, Cloud, and MS 365.
- Good knowledge and understanding of hotel systems.
- Personal Attributes:
- Excellent people management and leadership skills.
- Strong organizational and communication skills.
- Ability to work long hours during busy periods or VIP events.
- A proactive and positive attitude with a commitment to high standards.
Join our team and contribute to delivering exceptional guest experiences in one of London's finest hotels. Apply now to become a part of our dedicated and professional team
