Customer Service Representative

1 month ago


London UK, UK, United Kingdom Red Personnel Full time

Customer Service Advisor Housing Repairs

Housing Sector

Contract 6 months (potential for extension)

Salary | £28,000 per annum pro rata plus benefits

Office-based in East London

Immediate Interviews and Start


Wanted a Customer Service Advisor to join the Housing Repairs Team


We're on the hunt for a dynamic Customer Service Advisor for an East London Housing Company with a focus on social rent, private rent, and shared ownership properties.. You'll be the go-to person for resident enquiries about housing management, repairs, maintenance, and complaints.


What You'll Do:


  • Handle Calls & Emails: Be the first point of contact, resolve queries, direct residents to our website, and guide them to our self-service portal.
  • Manage Enquiries: Log all interactions in our CRM system, coordinate with contractors, close repair orders, and process invoices.
  • Follow Up: Contact residents post-repair to ensure satisfaction and complete surveys.
  • Schedule Viewings: Arrange property viewings for prospective tenants.
  • Support Team: Assist with ad-hoc admin tasks as needed.


What You Need:


  • Experience: in private sector housing or local government.
  • Skills: Top-notch customer service, excellent listening, IT, and communication skills.
  • Attitude: Positive, can-do mindset with a focus on customer satisfaction.
  • Team Player: Thrive in a performance-driven environment and work well with others.
  • Professionalism: Calm, empathetic, and trustworthy, with a strong work ethic.
  • Problem Solver: Logical approach to challenges, able to make sound judgments.
  • Organised: Excellent at prioritising tasks and hitting performance targets.


About You:

  • Interpersonal Skills: Tactful and diplomatic.
  • Problem-Solver: Practical and logical.
  • Organised: Skilled in managing varied tasks and prioritising effectively.


Ready to make a difference? Apply now and join a team dedicated to providing top-quality housing services in East London. This is a site based role.


Submit your CV now for immediate review.



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