Customer Service Representative- Dutch Language

1 month ago


UK, UK, United Kingdom Pyramid Consulting, Inc Part time

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists providing German language support



Responsibilities

  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required
  • Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications
  • Optimistic, friendly, positive, and self-motivated personality
  • Ability to work in team
  • Service oriented profile and with a focus on problem solving
  • Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
  • For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute
  • No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data, and
  • Minimum age of 18 years old


Qualifications

  • At least 1 -3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize
  • Work Language- Dutch. Near native (interpreted as CEFR level C1) or native relevant market language and manageable.
  • English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems


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