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IT Service Management Representative
4 days ago
Role: IT Service Management Representative
Location: Remote
Responsibilities:
- As an Entry-Level IT Service Management Representative, you will be responsible for providing incident management support to customers.
- Your day-to-day activities will involve managing and resolving incidents, ensuring timely communication with customers, and maintaining accurate incident records.
- You should have advanced proficiency in Incident Management and basic proficiency in ITIL and ServiceNow.
- Provide incident management support to customers Manage and resolve incidents in a timely manner
- Ensure timely communication with customers regarding incident status
- Maintain accurate incident records Collaborate with other IT teams to resolve incidents Continuously improve incident management processes
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